Category: Jetpets News

Exciting News: We’re Moving to Better Serve You and Your Pets!

We’re thrilled to announce that we are relocating to a new office space designed with both you and your beloved pets in mind. Our move is part of our commitment to enhancing the quality of service we provide and ensuring a more comfortable experience for all our clients and their furry friends.

Here’s what you can expect from our new location:

• Pet-Friendly Facilities: Our new office is equipped with dedicated pet areas to make visits smoother and more enjoyable for both you and your pets.
• Enhanced Accessibility: With improved parking and easier access, your trips to see us will be more convenient, reducing stress for you and your animal companions.
• Comfortable Waiting Areas: Our redesigned waiting areas include comfortable seating and calming environments to keep your pets relaxed and at ease.

Our New Zealand Manager, Stephanie Tawhai is proud of the new facility.

“Jetpets New Zealand are delighted to expand our Transit Lounge facilities as we continue to grow and cater for our client’s needs. We love the extra space we now have for furbabies to relax, have a walk and some playtime before their travel. We are committed to ensuring animal welfare is at the very heart and centre of what we do and this is the reason we continue to evolve and upgrade our facilities”.

Thank you for your continued support and for trusting us with the care of your pets!

Jetpets NZ Office:

Unit A 80 Richard Pearse Drive, Mangere, Auckland 2022

Click ‘View Larger Map’ for directions

In working to assist those pets in need our Australian Jetpets team have been working behind the scenes partnering with PetRescue whose mission is to rescue pets, who may otherwise go unnoticed, with their new families. Below is Zues, the American Staffy who was adopted after 13 months in an animal shelter. Zeus was found at the age of 6 months old and lost contact with his original owner and our Jetpets team in Australia have arranged his transport from Sydney to Adelaide for his new life with his new parents to give Zeus a new chance of life.

With over 30 years in transporting and caring for clients’ fur babies, we have seen many changes over this time. From aircraft types, animal breeds, crate comfort improvements and of course the incredible advancement in technology. People can stay connected with their friends and family across the world with various technology platforms but nothing beats being reunited in person with their favourite fur baby!

At Jetpets our company culture is built on Happy Pets, Happy Customers and Happy People and one noticeable feature we have seen over recent years are the bonds between fur babies and their parents becoming stronger than it has ever been.

When we first started transporting pets some time back, it would be fair to say that traditionally, pets were kept outside for most of their day. It would be also very uncommon to have a café where fur babies had their special “parking space” and bowls of water out the front to accommodate customers’ pets!

Over the past 10 years, we have witnessed clients transitioning their pets from outside to inside. It may have slowly started with bringing pets onto the veranda at night time, to then slowly allowing their pets to stay in certain sections of the house when it was cold, to eventually allowing pets to sleep inside (perhaps in the laundry), to now in some cases sleeping with their parents in the bedroom!

It is amazing to think that perhaps 10 years ago when you asked someone where their animal slept overnight and they replied with “in my bedroom”, we may have thought this was quite “unusual”?

We of course may have understood that many pets needed to be inside in certain types of climates for welfare reasons but to think that someone would have their pet in the main bedroom or indeed on their bed some 10 years ago may have raised some eyebrows to certain folks across the country.

As times have changed with housing in many capital cities having smaller dwelling sizes, the traditional backyard has someone been transformed. We are seeing many more units, apartments, and common living areas now as we transition to the modern-day 21st-century world.

Now whilst there are many changes and advancements that have occurred, what we do know at Jetpets is that our clients’ love of their fur babies has always been paramount. We understand that pets are part of the family, and their care is of the utmost importance when looking after their journey, no matter how far that may be.

Although times may have changed, our Jetpets philosophy of ensuring Happy Pets, Happy Customers and Happy People is always at the very heart of what we do when caring for your fur babies.
For more information on transporting pets across New Zealand or Internationally please visit our see our domestic FAQ and international FAQ pages.

Jetpets were proud to assist with the animal transport of an 18-month-old long-nosed fur seal pup named Birubi for SEA LIFE Sunshine Coast Aquarium. Working in conjunction with the SEA LIFE team Birubi was transported in a purposely designed transport crate from Sydney to Maroochydore.

In settling into the new environment her trainer Jess Hart said, “Relocating any animal comes with months of planning and preparation and we’re so excited to share that Birubi has arrived safely and is settling in well.

Her confidence is already shining through, and her new trainers will slowly begin socialising her with the other seals within the colony”.

“Birubi is now the smallest resident at the aquarium’s Seal Island, weighing just 12kg. Birubi will act as an important ambassador for her species educating thousands of guests who visit SEA LIFE Sunshine Coast each year about the important role seals play in our marine ecosystems”.

If you are up on the Sunshine Coast on holidays or passing through, drop in and say hello to Birubi and also learn more about the amazing work SEA LIFE do for wildlife conservation.

For more information about the seals at the aquarium visit https://www.visitsealife.com/sunshine-coast/whats-inside/animals/seals-and-relatives/

It’s back!

For many years, every Friday in our Jetpets Auckland office has been renowned for “Furbaby Friday”. Each Friday our team bring in their furbabies to work so we can have some fun and excitement each week as we start to think about the weekend ahead.

With the lockdowns and working from home requirements, this has meant our teams and their furbabies have missed the adventures of mingling with other 4 legged furry friends!

This month we were finally allowed to get back to the office as a team and celebrate “Furbaby Friday” and re-acquaint pets with their old buddies and ensure that we had some form of “normality” back to our week at Jetpets.

Whether it’s for work or a change of scenery, you’ve finally bitten the bullet and have decided to move to the land down under – Australia. At Jetpets we’ve helped many families with transporting pets overseas and can make taking a dog from NZ to Australia an easy and stress-free process for you and your four-legged BFF. With our team’s years of experience in pet travel, you won’t have to lift a finger!

Pet moves from New Zealand

• Only require 3 weeks of planning and sometimes, even less
• Pets travelling from New Zealand into Australia are not required to stay in quarantine and instead will be sent straight home to you.

Moving to Australia with a dog – what’s involved?

The best thing is, taking a dog from NZ to Australia is one of the easier and straightforward moves we handle.

Jetpets headquarters are based in Victoria, Australia, close to the Melbourne International Airport and Australia’s government-run quarantine facility in Mickleham. With an extensive local network available 24/7, our teams in both New Zealand and Australia will work hand-in-hand to ensure your furbaby gets reunited with you as soon as possible.

For more information on international pet travel from NZ to Australia or anywhere else in the world, please don’t hesitate to contact us – we’ll be more than happy to help!

Customer Testimonial

Rizzo travelled from Christchurch, NZ to Sydney, Australia

“Everything went very smoothly, thanks for all your help throughout the process! I could not have done it without you. Attached is a picture of Rizzo back in Australia once again, after an amazing year-long adventure in New Zealand, now at our new home in Cooma, NSW. I’ve also attached a pic of her kayaking on Lake Wanaka in NZ just before we left. Thanks again” – Candice

Tostada, the very handsome Spider Monkey

He’s 8kg of fur and muscle, dark and handsome (not so tall) and he’s already working his magic on his four new girls.

Image: Orana Wildlife Park

Jetpets was proud to assist with Tostada’s transferral from Hamilton Zoo to Orana Wildlife Park last week, as part of the managed regional breeding program for this endangered species. He’s settled in well to his new surroundings and has been fully introduced to Orana’s four female monkeys today. The females gave a very warm welcome to their new male, which led to a speedy full introduction.

Exotic Species Manager, Rachael Mason, says: “he is a lovely boy. He and the girls are really cute together – we’ve seen lots of grooming each other which is a great sign.”

Image: Orana Wildlife Park

Naturally, Park staff are hopeful of hearing the pitter patter of small monkey feet in the future – the last monkey born at Orana was in 2005.

Habitat loss is one of main reasons spider monkeys are endangered.

“Gentle, playful and friendly”. That is how Hamilton Zoo Keeper Delwyn Crombie described young red panda Tenzing – and that is certainly the experience we had when we took care of him during his transfer to Tasmania Zoo.

Born at Hamilton Zoo, Tenzing is three years old. From six weeks he was supplement fed, due to difficulty competing for his mothers milk with his much bigger twin sister Jamuna. Although he remained with his mum, Tenzing became a very friendly animal through regular contact with his keepers and became an ambassador for the red panda species.

Tenzing’s latest adventure saw him transfer to Tasmania Zoo as part of the breeding program to continue the conservation efforts for the species. On transfer day, Tenzing was well prepared and hopped into his travel crate remaining calm and relaxed. He travelled from Auckland to Melbourne where he enjoyed refreshments from a Jetpets Pet Handler during his stop over before continuing to Tasmania.

As you can see in the photo, there is no doubt Tenzing’s imagination would have been running wild as he enjoyed watching the world around him on the journey.

He has now settled into his new home. “Tenzing is doing well,” said Keeper Rochelle Penny. “I’d happily say he had a great trip over. He arrived into Launceston very calm and relaxed, after arriving he came straight out and began eating. I’d say he had worked up an appetite.”

Tasmania Zoo is a privately owned, local family-zoo situated 18kms from Launceston. They are dedicated to continuous contribution to wildlife conservation and to the education of the community at large.

Tasmania Zoo exhibits the largest collection of rare, exotic and native species in Tasmania, and with their newest addition Tenzing, is definitely worth a visit if you are in the area. You can find out more by visiting their website here.