Customer Feedback

NOVEMBER 2008

FRED the TERRIER

To Dean and all Jetpets staff,

Brooke and I wish to thank everyone concerned for the professional, friendly and competent manner in which you handled transporting our dogs Tim and Fred from Perth, Australia to Detroit, USA.

We'd like you to thank on our behalf the staff in Sydney, San Francisco and Detroit who contributed.

The dogs arrived in a great frame of mind and in excellent condition - you'd think they'd only been for a walk round the block.

Thank you all again. We would have no hesitation in recommending Jetpets to our friends.

Frank and Brooke

NOVEMBER 2008

MAXINE & OSCAR the DOGS

Hi Jessica

Thanks for the follow up. Yes, the documents arrived, finally. I was able to hand the originals to the Vet on duty so that the customs people now have official record of the dogs having arrived here. So all is well.

I can’t imagine there is anything else that we need to bother you with now, the dogs are settling in very well to their new home. Both are loving the sunshine and the wide open spaces.

I just want to therefore write and send on my wholehearted thanks for all the tireless work and effort that you put in to make sure that both Oscar and Maxine left Australia and arrived in Dubai safely. From the moment we were in contact with you, you never hesitated to answer every question we threw at you, no matter how trivial it was. The information you sent, the constant updating you gave us and the personal touch you added at every step of the way was unsurpassed.

As you have no doubt, dealing with owners and their pets is always a precious situation, and not for one moment were we in any doubt that the process was not being handled in a professional and personal manner.

Thanks to you, we will not hesitate to use Jet Pets again in the future and will certainly recommend yourself and the company to our friends!

Best regards and Best Wishes for the new year.

Simon and Miranda

NOVEMBER 2008

MANITA the LABRADOR

Dear Dean,

I just want to drop you a quick line to advise you that Manita arrived yesterday home. She arrived in good health and spirits.

I also want to thank you for your help throughout the entire process and keeping us informed of all progress. In addition, I would like to point out the exceptionally good service provided by the local agent, who exceeded all our expectations in terms of keeping us informed of all progress in the airport and ensuring a speedy processing of Manita through local customs, who have been in strike for some time and are delaying all processing of goods and animals. Without their endeavours it is likely that Manita would still be sitting in customs (our container has been sitting in customs unprocessed for a week).

Best,

JM

OCTOBER 2008

REKA, TUI & DUCE the DOGS

Dear Erin,

Our sincere thanks for a job well done. Our babies arrived happy and safely. Thank you very much for your help and please thank and commend all those involved in the journey and procedures for our pets. We are delighted we used Jet Pets.

Kindest Regards,

Jan

OCTOBER 2008

ASHA the BEAGLE X CAVALIE

Hi Guys,

Have been meaning to email you for the last week and well have finally got around to it. Just wanted to let you all know that Asha arrived here safely and has fitted into life on Norfolk very well and has made our little household and children VERY VERY happy. She even has my husband wrapped around her little paw!

As Norfolk Island is so small and only has a population of 1600, everyone knows we have a new puppy and we receive nothing but comments on how gorgeous she is and questions on where she came from.

Thank you all so very much for all your help and for such a beautiful little puppy. She is a gorgeous little thing with the most beautiful (and cheeky!) nature. We love her so much ...... oh and she loves the beach!!!

Once again, thank you all.

Cheers,

Melissa