Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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Jetpets Happy Travellers
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SEPTEMBER 2019
Reika the American Bulldog
Perth to Toronto, Canada
A picture to prove that Jet Pets successfully transported a princess back home safe and sound. We couldn’t be more grateful. Thank you all so so much. Outstanding service.
AUGUST 2019
Ylvi the Golden Retriever
Amsterdam to Adelaide, Australia
Hi Emma, Ylvi is enjoying walks at the beach, playing in the garden or just being near us... Thank you for such uncomplicated support during the entire journey and helping us bringing Ylvi to Australia. It was hard to leave her when she was picked up to Amsterdam but it was a great moment when we saw her sitting in the crade at the freight terminal in Adelaide! Our son already spotted her and called her name, she immediately played attention and started to wag her tail! We did not need any photo proof it was convincing enough to whom she belongs.... As promised we attached a few photos to say “thanks a lot” and good bye You did a great job and we always felt good informed. We appreciated that so much! Say thanks to the entire team and to everybody who was involved. Regards, Annette & Jens
AUGUST 2019
George and Smokey the Labrador Retriever and Rabbit
Sydney to Baltimore, United States
I just wanted to say I highly recommend Jetpets for any of your pets travel needs. I was extremely nervous about the entire process, as we have a highly strung rescue dog and a bunny that we needed to move from rural NSW Australia to Virginia USA. Justin from Jetpets was professional, courteous and very reassuring throughout the whole process and I had a lot of questions and concerns, he totally put my mind at ease. Both my pets arrived safe and sound, I was sent text messages, emails with photos and phone calls every step of the way so I knew how they were doing and where they were. They really care about the animals and are very experienced in this whole process. Sandii in LA was as friendly as she could be and I knew they were in great hands from start to finish.
AUGUST 2019
Gino the CAT
to New Zealand
Thank you to everyone at Jetpets for your assistance in getting Gino safely from Australia to NZ. All the little pictures and updates were most appreciated and erased any concerns I had while he was travelling. Although there was one minor hiccup with a changed flight this was communicated clearly and in a timely manner. As I have no children Gino is very precious to me so I want to let you know I am very grateful for your assistance to helping me to reunite with him.
AUGUST 2019
Biscuit the Golden Retriever
Melbourne to Hong Kong
I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies.
I’m one of those paranoid dog parent who was losing sleep months prior to Biscuit being relocated from Melbourne to Hongkong. But they made the entire process much more endurable for all of us. Extremely professional and prompt. Ready to answer and attend to all queries and requests even beyond their scope of work.
A special shout out to Biljana, Aleesha and all the pet handlers for taking such great care of Biscuit during the entire process. We are very greatful to the entire team for being with us through this and I’m sure Biscuit who’s now back with us all safe and sound would wag his tail to it! Thanks again for all the efforts and the great work!