Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2010

BELLA the CAT

BRISBANE to INVERCARGILL, NEW ZEALAND

Morning Kirsty

I just wanted to say thank you for the organising you did with transporting Bella back to New Zealand. 
The whole process went smoothly and she arrived safely - a bit slimmer from obviously not eating but making up for it now.
She showed no ill effects from the journey and has settled well.

I will have no hesitation recommending Jetpets to others for transportation of their animals.

Once again thank you very much
Marlene 

MARCH 2010

SABRINA the BORDER COLLIE

BRISBANE to LONDON, UNITED KINGDOM

Hello Erin,

 Sorry for being so long in responding to your email but we've only just settled into our new home and things are more or less back to normal.

Sabrina arrived safe and sound and, although very glad to see us, hasn't seemed to have been too traumatised by her adventure.

Thank you for looking after her so well. I'm attaching a couple of photos of her at the reception area at Heathrow just after we'd picked her up. It would be good to see them on your website.

Kindest Regards

Maggie and Allan.

MARCH 2010

BRYAN AND ROGER the LABRADORS

MELBOURNE to LONDON, UNITED KINGDOM

Hi Laura, Once again, thank you so much for everything you have done. We are rapt at the boys arrival on the 24th as that is our birthdays. My husband could not ask for anything better as he has been separated from them for 4 months. I will be in touch when we have settled down. An old English saying - your blood should be bottled, one of a kind! Kind regards, Freda

MARCH 2010

SAM, SOPHIE LUCY the MALTESE

DUBBO to MANILA, PHILIPPINES

Hi Erin,

Just a short note to let you know that our precious cargo, Sam, Sophie and Lucy arrived safe and well in Bacolod City Philippines.

The agents in Manila were great and kept our son Michael informed every step of the way.

They were a little bit groggy and disoriented at first which is normal I suppose, but are now almost back to their own selves... spoilt even more rotten (if that is possible) by our family here. In fact, I don't think any of their feet have actually hit the ground too much as he is always being cuddled and passed around like a football. I thinks that these three dogs may lke it here once they get used to the temperature and humidity. They were certainly glad to see us when we arrived.

We would like to personally thank you again for the work you put in to organise the move, and thanks to the Jetpets staff and agents for their care and treatment of our animals.

Kindest regards

Greg and Rita

MARCH 2010

RALPH & HEIDI the MAINE COONS

MELBOURNE to SINGAPORE, SINGAPORE

Dear Erin and all at Jet Pets

Many, many thanks for the smooth flight arrangements of Ralph and Heidi, especially with the last minute import permit amendments. The kits arrived to me just before midnight all relaxed and ready to play, no stress at all!

This is my very pleasant first-time experience with Jet Pets and most certainly won't be my last! You are definitely on my recommendation list to all my animal lover friends and contacts. Thumbs up!

Regards,
2 happy kittens and an impressed owner in Singapore.