Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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DECEMBER 2009

PRINCE the CHIHUAHA X POM

BRISBANE to CHRISTCHURCH, NEW ZEALAND


Hi Laura,
Just wanted to say a big Thank you for all your help with the move of Prince across the ditch. Much appreciated. He made it safe and sound to his new home in Christchurch.
If I ever need to move another four legged family member you would be the first company I'd call. I will also be recommending you and your team to any of my friends thinking of making the move and wanting to take their beloved pets with them. Thank you again
Regards, Alicia

DECEMBER 2009

ROY the LABRADOODLE

MELBOURNE to HONG KONG, HONG KONG


To Laura and Jetpets
I just wanted to write to you and thank you for the wonderful service I have received while organising my dog to be sent to Hong Kong.
As you know, I have worried so much about how he would cope with the plane trip and the day at the airport. Laura, you have been so patient with my phone calls and so reassuring about Roys trip.
From your wonderful advice, support and help, to Dr Kate and her tips for travelling and of course the men that dropped the crate off and collected Roy on the day of his flight. I cant speak highly enough of your service.
I am sure that no one has worried as much as I have about Roy travelling. He arrived safely in Hong Kong from Melbourne this morning and he was a very happy dog. Thanks Laura and thank you to all at Jetpets!
Your sincerely, Jacquie

DECEMBER 2009

FLETCH the STAFFORDSHIRE

MELBOURNE to LONDON, UNITED KINGDOM

Hi Emily,

Just wanted to pass on our thanks for the safe and efficient transportation of or dog Fletch from Ballarat to London last month! Everything went so well. The pick up was on time, the driver was great with him and the van looked ideal. When we collected him from the Animal Reception Centre at Heathrow it was straight forward with minimal waiting time, he was full of energy and seemed well looked after. Thanks again for the great service, including the administration side of things you have looked after, we will definitely recommend or use Jetpets again.

Kind regards

David and Melanie

DECEMBER 2009

DRAMBUIE the SHEPHARD

FRANCE to SYDNEY, AUSTRALIA

Dear Melanie

I wish to thank Jetpets for there support in getting my beautiful girl over from France to Australia - Sydney
Melanie made this project easier of importing a dog into Australia as Jetpets are well aware of the requirements needed to import.
I found Melaine professional with an update of phone calls and emails of her where abouts throughout her trip to Australia.
I would recommend Jetpets for any future traveling with livestock in or out of Australia - you guys rock!
 
Best Regards
Heather

NOVEMBER 2009

LAIKA the MASTIFF X

SYDNEY to FRANKFURT, GERMANY


Hi Kylie,
Just a quick note to let you know that Laika arrived safely (and quite relaxed actually!) in Germany and is settling in well.
Customs clearance, etc. all went smoothly. Many thanks to you and the Jetpets team in Mascot for providing high quality & professional service! I'm so glad that I chose Jetpets and will certainly recommend it to other people who need to transport their pet.
Kind regards. Pia