Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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APRIL 2009
HARRY AND ZARA the CATS
MELBOURNE to AUCKLAND, NEW ZEALAND
Hi Erin Just wanted to drop you a quick note to say thank you so much for all the assistance from Jet Pets to get our treasured Harry and Zara safely and happily from Melbourne to Auckland.
The care and assistance and easy communication with you in Melbourne and then from Shelly here in Auckland was very much appreciated. You are obviously all animal lovers, which is something I really valued throughout my dealings with Jet Pets, and made the waiting and wondering how they were doing, so much easier to deal with!
Harry & Zara are now happily ensconced in their new home and we are just so thrilled to have them back.
Thank you, thank you, thank you :o)
Nicky
APRIL 2009
MISKA the DOMESTIC CAT
MELBOURNE to SINGAPORE, ASIA
Dear All,
A belated HUGE thank you for getting Miska across here in such good shape. She arrived looking quietly calm and well-groomed (thank you to whoever combed her) She jumped out of her cage and spent the rest of the day under the spare bed suffering the usual jet lag exhaustion from too many business class champagnes no doubt... She was also very thirsty!
She now seems very much at home - still exploring her boundaries
I really appreciate all your help and assistance, handling her so carefully
Best regards, Melinda
APRIL 2009
RUBY the KELPIE X STAFFY
PERTH to SINGAPORE, ASIA
Hi Kylie... You are my angel...You make the impossible possible..i was so worried and paranoid after speaking to singapore AVA..i'm so greatful to you for handling ruby's paperwork in importing her to singapore...it seriously wouldn't have happened without you...Thanks a bunch for bringing my baby to me safe and sound..
i had tears in my eyes when i saw ruby..i just couldn't stop crying...
she's finally here...you made it so simple and easy for me...she just ran into my arms the minute i opened her crate...The clearance at singapore was easy too..i'm really lucky to have you as my agent..You are so patient and helpfull..i'm really thanking upon my stars, for the day i called jetpets and you answered my call..i'm so lucky to have you as my agent...to think about it now i had the best person to assist me with the import and i was unneccessarily panicing..i seriously couldn't have done it without kylie..
i would also like to thank angus for sending me ruby's import permit in short notice..you guys are so spontaneous....i spoke with the singapore air freight personnel on the phone this afternoon to confirm her arrival and to my misery i could only reach them after your working hours..they wanted me to present ruby's import permit..they said that we need to hold the permit if not they will not allow us inside ava...i called your hotline to speak with you and it asked me to contact angus..i told angus my situation and he immediately responded to the situation..he emailed me the import permit..
bringing ruby home wouldn't be this easy without you...
Thankyou so much..
Lavanya.
APRIL 2009
WANDARIN YARU the KELPIE
MELBOURNE to MUNICH, EUROPE
Hi Laura, I just wanted to let you know,that Wandrin Yaru has arrived well in Germany and my friends are very happy with him.
This was the 5th dog I sent with your company and I am very happy.
Thank you for your profesionell help.
Cheers Eva
APRIL 2009
POPPY AND MISIO the POMERANIANS
MELBOURNE to HEATHROW, UK
Hi Zana, Well it’s been 3 days now and the Puppies are 100% settled into their new home.
I could not in my wildest dreams have imagined how wonderfully well and healthy they would be when they came through the doors of the reception centre; tails wagging, ears up, eyes bright, fur fluffy. I was quite overwhelmed to see them looking so happy and content. They slept non-stop for the first day, but have been out exploring the village and all their new surroundings and are so full of beans.
The staff in the UK was fantastic, and helped round off what was the most incredible experience for me and the Pups. You and all your team at Jet Pets took away all anxiety and fear, and made me feel comforted and reassured every step of the way.
You made me feel that no question was too daft, and no request too little. I really do appreciate the care and support you gave to me, and to the Pups!
Please can you pass on my thanks to everyone at Jet Pets, and especially to Dr Kate for keeping an eye on Misio, and Adam & David for being so helpful with the cages and picking up the correct paperwork!
I wouldn’t hesitate to recommend Jet Pets to anyone making this daunting trip, you really were wonderful. Let me know if you get another customer as neurotic as me as I’d be more then happy to speak to them and share my experience if you think it would help…
Thank you so much.
All very best wishes, Karina, Poppy & Misio.