Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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AUGUST 2008

MINNIE AND BECKY the CATS

MELBOURNE to DOHA, QATAR

Hi Laura and Jaime,
Well as you can see Becky and Minnie have arrived safely and happily.
Jennifer shed many a tear. Becky slept in her basket at the foot of the bed and Minnie slept on the foot of the bed last night. They both won't let us out of their sight.
Thank you very much for your care and the excellent service you gave. A special hug to Laura from Jennifer for expediting their journey. We have both joined QAWS (Qatar Animal Welfare Society) and will be helping out there in our spare time.We feel at home now and are beginning to enjoy the experience.
Regards

Peter and Jennifer

AUGUST 2008

JERRY AND COCO the BOXER DOGS

MELBOURNE to HELSINKI, FINLAND

Dear Emily
I just wanted to let you know that Jerry (10.5 yo boxer dog) and Coco (3 yo boxer dog) arrived safely in Finland and have settled in well to their new home and new country.
Both where pretty tired after the flight from Australia, but that was all. I think I was the one that stressed the most!
Thank you to you and all the staff at Jet Pets who made the trip such a success. I throughly recommend you to anyone traveling with dogs.
Thank you again for bringing my babies safely to Finland.
Cheers,

Viivu

AUGUST 2008

ALEX & SEB the DOMESTIC CATS

MELBOURNE to BRISBANE, AUSTRALIA

Hi Jason,
Last week I relocated from Perth to Brisbane and Jet Pets handled the transport of my two moggies - Alex and Sebastian.
I'm just writing to say thank you very much (on mine and their behalf!) for your wonderful service. The staff that collected them in Perth and dropped them off in Brisbane were extremely friendly and reassuring.
The flexibility in delivering the cats was highly appreciated, as I needed time to get off the plane from my flight, get to my apartment, meet the landlord and collect the key.
Crossing the country is already a big move- knowing the boys were in safe hands gave me one less thing to worry about! I would not hesitate in recommending Jet Pets to friends, family and colleagues.
Many thanks once again.
Kind regards,

Claire

AUGUST 2008

BLADE the STAFFY

PERTH to MELBOURNE, AUSTRALIA

Hi Jason
I would like to commend you on a wonderful team you have at JetPets.
I have just returned from a 2 week trip to Melbourne to visit family and friends and decided to travel with my 6yo male staffy ‘Blade’.
This was a first for both of us, as a frequent traveller to Melbourne I was getting more and more frustrated leaving Blade behind. Kennels were no good, leaving him with complete strangers was hard and family are in Melbourne!!
That’s were JetPets came in. Having contacted several pet transport companies and found them very unhelpful and at times very vague with information I contacted Jet Pets and initially spoke with Kate. Kate provided me with quotes and explained the process thoroughly.
Having confirmed flights and accommodation I decided to proceed with a booking through Jet Pets. I spoke with Josh McPhan who was fantastic. He provided me with the fastest quote (as it had been several months since initially obtaining a quote

AUGUST 2008

HARRY the CAT

MELBOURNE to AUCKLAND, NEW ZEALAND

Hi Laura,
I just wanted to say thank you for organising Harry's travel from Melbourne to Auckland - he arrived safe and sound on Tuesday afternoon, and didn't seem too stressed out by the process (just happy to see me!).
I found the Jet Pets service to be great - it would've been such a big job for me to work out how to get Harry back, so it was fantastic that you could take care of that for me.
Thanks again,
Kirstin