Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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APRIL 2007

BELLA the DOG

SYDNEY to WELLINGTON, NEW ZEALAND

Dear Dean,

I want to thank you and your company for the safe arrival of Bella arrived in excellent shape and very calm - she obviously has been well looked after, in the cattery in Sydney and on both flights (Port Macquarie to Sydney and Sydney to Wellington).I was so pleased to have her “home” again and I think the feeling was mutual!!I have found the service of your company excellent and I am very grateful for your assistance.

Many thanks
Regards, R Holdsworth.

APRIL 2007

DAKOTA the COCKER SPANIEL

MELBOURNE to BEIJING, CHINA

Hi Emily

I have been amiss not emailing sooner - been settling the animals down for the past few days. All in the transport went really well. The dogs and cats although a little stressed out arrive safe and sound. As for bringing them to China. For other expats the advise is really simple ... make sure they have a garden (its invaluable - as I don't think an Aussie dog would adjust too well to a high-rise life) and understand the seriousness of what you are undertaking. China is very much a go out and about life. If you are not serious about investing time with your animals within their home then to be honest I think you would be better off not bringing them. The other thing to realise is that there are lots of "badly trained" dogs in Beijing. Many of the smaller breeds are very aggressive and not safe to pet. This really does mean you have to be super sure your dog is trained well, as the Chinese are timid of dogs as a whole, and are nervous when you walk by with one - and

APRIL 2007

PERCY AND POSSUM the COLLIE X

PERTH to MINNEAPOLIS, USA

Hi Rhiannon,

Just wanted to say thankyou for all your teams help in getting my two precious cargo's to me safe in Minneapolis. Apart from Possum (the cat) having a cold they are both doing fine. Adjusting to the below zero weather conditions here.

Once again, thankyou for all your help.... Cheers! Sarah

APRIL 2007

CAMARO the GOLDEN RETRIEVER

MELBOURNE to TORONTO, CANADA

I wanted to thank everyone there for making sure that our little Camaro arrived in Canada happy and healthy. She is gorgeous and bounced out of her crate without a care. You made this whole process so easy and problem free. I will heartily recommend you to anyone wanting to import a dog.

Thanks so much. Cathy

MARCH 2007

LUCY the SCOTTISH TERRIER

SYDNEY to CARACAS, VENEZUELA

Dear Emily,

We would just like to say a big thanks for organising the safe travel of our Scottish Terrier Lucy from Sydney to join us here in Caracas. It was a very long and complicated trip but thanks to you all at JetPets she arrived happily and hassle free. All of the paperwork was in order and we were able to speak to the staff in Buenos Aires, where Lucy had to overnight, on a regular basis to check on her status.

Felix from Venezuelan Pet Movers did a great job in organising her pickup from the airport. Sometimes things here don't always go according to plan but Felix was able to secure Lucys “freedom," even though the flight was an 11.30pm arrival, well outside of normal business hours. So, we'll be in touch in a couple of years when we move home!!

Best Regards, Catherine, Andrew, William, James, Henry and of course Lucy Nicholl