Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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FEBRUARY 2007

THULSA the STAFFY X

MELBOURNE to HONG KONG, ASIA

Hi Emily,

Thulsa has arrived! Thank you for all your effort in bringing him to us. We are very, very pleased to see him. Please pass on my thanks to the many Jet Pets staff I dealt with. Each member answered my numerous questions in a timely fashion. I always felt assured Thulsa would be well cared for, and this proved to be the case. I will definitely recommend Jet Pets to others, and would not hesitate to use Jet Pets again in the future.

Will you also pass on our warmest regards to Ferndale Kennels? Tommy went above and beyond in clearing Thulsa through customs, and his friendly manner will not be easily forgotten.

Yours sincerely, Dee Eadon

FEBRUARY 2007

ROCKY the COCKER SPANIEL X

SYDNEY to TOKYO, JAPAN

Dear Emily,

Rocky arrived at Narita almost on schedule. Then we collected him about 9:00 PM.It took only 3hours. Every procedure went so smooth.Thanks for providing perfect documents.He looks very exciting in spite of long trip.We are very happy now. Once again, many many thanks Emily. You have done great work.

Yours sincerely Emiko

FEBRUARY 2007

DILI AND LUCKY the CATS

MELBOURNE to ZURICH, SWITZERLAND

Adam

Just a quick note to let you know that both cats (Dili and Lucky) arrived safely on Thursday morning and that after a few days have settled in very comfortably into their new home in Switzerland. Many thanks to the Jet Pets team for an excellent job.

Please pass on our thanks to the Pet Motel in Brisbane for looking after them so well for us for 3 months.

Best Regards David and Angela Gangell

JANUARY 2007

MR BIG the CAT

HOBART to STAVENGER, NORWAY

Hi Rhiannon,

A big thank you, to you and your team for all your efforts on getting Mr.Big shipped over seas!!Despite all obstacles!! He is now a Norwegian Citizen, and I think he loves it!! Hope everything is good back in Brisbane and that you are busy, pleas find attached a couple of pictures of Big enjoying his new surroundings in Norway, this is his favorite hang out spot, his brand new sheep skin (fake) basket!!Thanks again heaps!!

Regards Anette & Mr. Big

JANUARY 2007

ARIZONA AND DIEG the BULL MASTIFFS

PERTH to WASHINGTON D C, USA

Hi Rhiannon,

I just wanted to drop you a line to thank you for everything that you did for our family to ensure the safe transportation of our two bull mastiffs, Arizona and Diego. This was a very stressful and anixous time for us for our dogs to make to long trip from Melbourne to Washington DC.

The end result was the safe and uneventful delivery of our 7 year old "puppies" after a long 2 day adventure. They were so excited to see us and the same can be said for the human members of the family as well.

Thank you for being patient with me with all of the questions that I kept asking, you certainly put my mind at ease. I especially enjoyed the phone call from San Francisco to let us know that Arizona and Diego had arrived in the US and they were fine, happy and were adjusting well. This short (1 minute) phone call reassured me that everything would be OK.

The dogs have been back at our house (5 acres in the woods), for a little over 2 hours an