Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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DECEMBER 2019

Tiki the Mini Schnauzer

Brisbane to Auckland, New Zealand
My mini Schnauzer, Tiki arrived safely in New Zealand from Australia yesterday. Throughout the process I found the Jetpet staff very professional. I received regular text messages and emails, a pre flight photo and report card. Tiki was happy and well when I picked him up, showing no signs of anxiety. I would fully recommend using Jetpets' services.

DECEMBER 2019

Nisa the Mini Dachshund

Melbourne to Vancouver, Canada
Hi team, Just wanted to share some pictures of Nisa the mini dachshund who has now settled into her new home in Vancouver from Melbourne. After 16hours on her first international plane ride, Nisa arrived in good spirits and excited to stretch her legs when landing in Vancouver. She spent the first 3 days of napping from jetlag (as expected) and has a new challenge of braving the icy cold, gravel parks of Downtown Vancouver. She’s still adjusting since arriving on the 12th of November 2019 because her little legs means her body is really close to the ground. The experience which we’ve had from end-to-end has been exceptional and I have nothing but praise for Jetpets and the wonderful and professional service provided throughout the whole move from all the staff involved. Keep up the fantastic work and I’ll be sure to spread the good word to all my fellow pawrents. Kind regards Kim

DECEMBER 2019

Rocco the Lagotto Romagnolo

Sydney to Singapore, Singapore
Hi Melanie Here's a shot of Rocco in his new surrounds - he is settling in although the resident monkeys cats and lizards keep him on his toes! Once again huge thanks for your support through this crazy time! Cheers G

DECEMBER 2019

Jax & Penelope the Domestic Short Hair

Sydney to Montreal, Canada
Hi Simone, I wanted to extend a huge thank you to yourself and your team for the amazing service and support both us and our cats, Jax and Penelope received. From the initial planning to pre flight, you and your team were very easy to liaise with and always happy to answer any questions or concerns we had. You made this process very easy for us which was a huge weight off our shoulders.  The gentleman who came to collect our two cats was very reassuring and made light of a stressful situation which is just what we needed!  The updates we received after the cats were collected were great and helped settle our nerves - and knowing the cats were doing well during the stopover (thanks to the photos) melted our hearts!! When Jax and Penelope were both delivered they were in great spirits and ready for cuddles (even though poor Penelope wet herself at some point so we had to hold cuddles off till she got a lovely shower). Overall I am happy to say the experience and service we received was exceptional and would highly recommend Jetpets to everyone! Thank you again for you amazing service and support - it did not go unnoticed and is highly appreciated!! Please feel free to share this feedback with your team and online should you wish. I have also attached a couple of photos of the happy kittens  Thanks again for everything!! Kat and John

NOVEMBER 2019

Mya & Mia the Samoyed

Sydney to London, United Kingdom
They are here, yippee! Thanks for all your help, Stephanie