Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JUNE 2016

Mel the DOG

Australia to Wellington, New Zealand

Hi ladies,

Just wanted to send a few photos of Mel to show you guys how he is settling in. After all the hurdles he has been over the past month, it was truly amazing how quickly he adapted! Sadly, at the moment we still can’t be all together as we are trying to secure a dog friendly rental and our current place wouldn’t allow dogs. However, we were extremely lucky to get in touch with an amazing woman from Palmerston North who very kindly suggested to foster him for us up until we properly settle. She is very experienced with dogs and at the moment owns a blue heeler herself. We all spent the weekend together up there and know Mel has a fantastic environment to settle in, and I really hope that we will be able to reunite properly within few weeks.

I wanted to thank you and team so very much. It hasn’t been an easy road at all, and you have managed to work it through all the uncertainty and the tension and really ease my anxiety about the process. Special thanks to Steph from Jetpets Auckland who was a super hero managing some changes in plans – Mel has arrived to Wellington earlier due to mixup with the flights and Steph arranged for him to spend couple of hours in Hound Lounge doggie care up until we were able to pick him up and also helped to sort out the misunderstanding with customs around customs clearing process for Mel. I can’t be grateful enough for you all! Thank you, thank you, thank you!!

Cheers,

Alina

FEBRUARY 2016

Shenzie the CAT

Australia to Auckland, New Zealand
Hi Steph, Here is Shenzie all settled after her flight. We are very happy with the service that was provided, ensuring Shenzie's comfort and making her travel, stress free. Thanks again for looking after our girl 🙂 Sue & Athena

JANUARY 2016

Rizzo the DOG

Christchurch to Sydney, Australia
Hi Chantel, Everything went very smoothly, thanks for all your help throughout the process! I could not have done it without you. Attached is a picture of Rizzo back in Australia once again, after an amazing year-long adventure in New Zealand, now at our new home in Cooma, NSW. I've also attached a pic of her kayaking on Lake Wanaka in NZ just before we left. Thanks again, Candice

DECEMBER 2015

Sasha the DOG

Sydney to Singapore, Singapore

Melanie,

Thank you for your email and a huge huge thank you for delivering "Sasha" into our lives. She is so affectionate and although the nights are still a bit tough, she has settled in so well to tropical Singapore. I am glad I went with our friend's recommendation to use Jetpets. Great customer care.

Regards, The Ware family

NOVEMBER 2015

Zephyr the DOG

Sydney to Vancouver, Canada

Hey Nicole, Thanks for getting her over here safe and sound. She was a little worn out and confused (understandably) when we picked her up in BC but she has bounced back pretty quick. Thanks again and all the best.

Kind Regards Mark