Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

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MARCH 2015

Herbie the DOG

Sydney to Washington DC, United States

Hi Melanie, Sorry it took me a couple days to get back to you. I was traveling last week. Herbie is settling in well. The weather has been dreadful here, but we're taking it all in stride. We are still in DC with my sister, and he's really enjoying her kids. He chases them around the house and tickles them with his nose. It's so cute! Anyway, thanks again for all you did to make sure that Herbie arrived safely. I am really pleased that I went with JetPets and that you were his agent You are fantastic, and I know all of your future customers will think so, too! I have tried taking pictures of Herbie, but he starts looking away or looking very serious as soon as I get my phone out. I've attached a little collage of the few we have gotten though. Take care, Amy

MARCH 2015

Charlie and Harvey the King Charles Cavaliers

Sydney to Eindhoven, Netherlands

Hi Nicole,

Thank you so much for all of your help with their move, it certainly was a stressful time for Russ and myself but the Jetpets team made it 100% easier. We would especially like to thank the driver who dropped off their crates and picked them up, he was so friendly and reassuring and you can tell he loves his job (so sorry I have forgotten his name).

The boys arrived here in Eindhoven healthy and were so excited to see us once they realized where they were.

We will certainly use Jetpets for our trip home to Australia.

Kind regards,

Gina.

FEBRUARY 2015

Bella and Bailey the Cats

Adelaide to London, United Kingdom
Hi Natalie! I hope and the JetPets team are well. I'm sorry it's taken so long for this update, I have had several issues settling in the UK, and the lack of internet was one of them! I wanted to thank you and the team again for helping me relocate my furkids to London from Adelaide. Given the sudden change in immigration laws over the Christmas break, I was extremely grateful for the extra mile your team went to ensure Bella and Bailey's arrival, even if it was 2 weeks ahead of schedule! When I picked Bella and Bailey up from Heathrow, I couldn't believe what good spirits and condition they were in - Bella was purring all the way to our new home! We have happily settled into our London life, and they are enjoying their views from the second story flat. I've included some photos of them settling in 🙂 Thank you to JetPets! Love Bella, Bailey and Kate 🙂

FEBRUARY 2015

Rosie the DOG

Sydney to New York City, United States

Hi Danielle,

Just a quick note to say that we all arrived well and safe in New York. We were able to pick up Rosie from Lufthansa Cargo at JFK and it was all straightforward. She was so happy to see us, but we may have been even happier to see her. I even got a call from Pet Express Animal Transport to make sure everything was in order. Rosie is settling in okay in New York - it's very cold at the moment so she's still getting used to that I think. She has been sleeping a lot, probably just sleeping off the stress from her travels. Attached is a picture of Rosie in her new winter outfit. Thanks again for all your help, Heiko

FEBRUARY 2015

Scrat the CAT

Melbourne to Vancouver, Canada
Hi! I hadn't had access to a computer until now, but I wanted to thank you again for everything Danielle! Scrat seemed very well adjusted to travel and is adapting to the Canadian climate really well. She's put on a little bit of weight and her coat is already starting to fill out!
Thanks again for your great work!
Alexandra