Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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AUGUST 2022

Charlie the Domestic Short Hair

Auckland to Sydney, Australia
Charlie has arrived safely and is exploring his surroundings. He is eating well and washing himself which is a good sign. I think he is more curious than anxious and I am sure he will sleep well tonight. I certainly will! Thank you JetPets for looking after him so well and delivering him safely to Sydney.  You do a great job and your communication is excellent. I would recommend you to anyone transporting their furry friends.

JULY 2022

Rocky the Maltese Terrier

Palmerston North to Melbourne, Australia
Just to let you know, we picked up Rocky from airport yesterday. He is doing well, tho a bit tired . It is very emotional to meet him again . Thank you and the team so much for organising everything for us and looking after him while in transit. I have got text messages from Elle and Juelna , thanks a lot to both of them to take Rocky for a walk and give him lots of cuddles.  

JUNE 2022

Olly the Cavoodle

Auckland to London, United Kingdom
I just wanted to say how impressed I was with the care and attention you and your team showed to all concerned regarding Ollie’s adventure to the UK. Communication was excellent and Elle arrived on the dot to pick Oliver up, showing immediate care. She was as good as her word in giving him a bigger water bowl in his crate. THANK YOU. We tracked the flight and have received pics of Ollie happily dozing in his new home/bed. Apparently LHR staff were also very good and he arrived clean and happy, tail wagging as ever. Best wishes and thank you again.

MAY 2022

Lola & Bear the Dynamic Duo

Auckland to Halifax, Canada
We worked with the Jetpets team in particular Vicki and Stephanie to move our pup Lola and three cats Bear, Bob and Ray from Auckland to Canada. The team were absolutely awesome throughout the entire process and we can't praise them enough, we relocated at a time when the Covid cases were increasing and flights from New Zealand to Canada were restricted and availability unreliable the team took all the challenges that came with moving at a difficult time in their stride. We were kept informed throughout the entire process and it was so reassuring for us to know that our precious fur babies were in such safe hands throughout their long journey. I would highly recommend the Jetpets team to anyone wishing to relocate their pets whether domestically or overseas.

APRIL 2022

Cruz the Weimaraner

Auckland to Brisbane, Australia
Very happy with the service & care provided from all the team at Jetpets AKL in transporting our dogs. We have recently moved from NZ to AU. Initially dealt with Stephanie who took us through the whole process step by step and made sure we had the correct sized travel crates which is so important Our boys were looked after by the lovely Claire. It was so reassuring for us knowing Claire would be taking care of them. Good communication from the other team members with regular updates on their stay and departure from Auckland. So happy to see them on arrival. Would definitely recommend the team at Jetpets to take care of your extended family