Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
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DECEMBER 2022
Lumi the Japanese Spitz
Auckland to Stockholm, Sweden
I just wanted to thank you for all your help with little Lumi. She is settling in well here in Sweden and so far so good. The trip here went really well and there was no problems at all with the flights!! Thank you so much and take care! 
OCTOBER 2022
Prince the German Shepherd
Auckland to Brisbane, Australia
We would like to thank you both, Julena and Claire, as well as any of your team members who were involved in making our dog's (Prince) exportation to Brisbane a memorable one. We have never had to move a pet overseas, let alone a German Shepard. And you can imagine the stress we had over moving him, how anyone will be able to handle him if he will be able to fly, how will he cope with separation anxiety etc. Your Brisbane agent was communicating with us along the way as well even prior to Prince reaching there, amazing! Prince is now home safely chilling with his dad in Brisbane and having the time of his life. He couldn't stop smiling yesterday when he reached home. I don't know what you guys have done that Prince keeps wanting to go back into his cage and fly again! I believe he is missing his Jetpet friends that he made along the journey. Your outstanding service has won our hearts. Thank you so much for understanding our needs and making this a wonderful experience for us and our furbaby.
SEPTEMBER 2022
Peanut & Storm the Best of Friends
Auckland to Perth, Australia
Well, what a happy reunion!! We even had one of the staff members in tears. We are sooooo happy to finally have our fur babies with us as we start our new life in a new country. It was all real quick but couldn’t fault you guys with the efficiency and care taken to get both Peanut & Storm from NZ to Perth.
AUGUST 2022
Molly & Furby the DOG
Auckland to Melbourne, Australia
Good morning Shayna. I’d like to extend a heartfelt thank you to you Shayna for looking after us throughout the process, the paperwork was super easy, the portal was user friendly & your awesome attitude was my biggest highlight, thank you - without your caring nature I don’t know if I could have gotten thru it all. I also would like to thank the team for taking great care of my babies! I’m truly grateful for the level of care extended to Molly & Furby, from when we dropped them off to collection. 
AUGUST 2022
Luna & Henry the Besties
Auckland to London, United Kingdom
Sincere thanks to you and your team. Moving them across the world was scary for us but you and your team were so good at keeping us informed every step of the way. Our experience with Jetpets from the very beginning in querying about the move all the way to receiving them at Heathrow has been nothing but terrific.