Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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OCTOBER 2015

Mr Rumtum the CAT

Melbourne to Manchester, United Kingdom

Hi Chelsea,

I just wanted to let you know that we picked up Mr Rumtum from the airport on Wednesday and he has been very happy and settled from the get go. For such a nervous cat, we are all amazed at how happy and relaxed he seemed. He's settled straight into his new home here in the UK and has been happily sleeping on my bed every night since arrival.  I've included a picture of him, looking a bit worn out but totally pleased with himself, on my lap just five minutes after arriving.

I'm so impressed with the easy, caring and helpful service provided by Jetpets and wanted to say a huge thank you to yourself and all of the other staff who helped me to organise the trip for Mr Rumtum. Being at a distance when organising the trip I was very anxious as to how it would work and how Mr Rumtum would manage but you've far exceeded our expectations at every stage.

Thank you again for all of your help and for dealing with my endless neurotic questions!

Kind regards,

Natalia

OCTOBER 2015

Alfie the DOG

Sydney to Singapore, Singapore
Alfie has settled in very well and loving all the attention he is getting. Thanks for your help.  JetPets did a great job. Regards Kerry

SEPTEMBER 2015

Jett the DOG

Perth to Manchester, United Kingdom

Hi Nicole, Massive thank you to you and all at JetPets for everything you helped us with! This morning we got to pick up our Jett as he arrived safe and sound in Manchester UK after his long trip from Perth AUST. He was very excited to see his dad after 93 days apart and we are loving being back together as a family of 3!

He is settling in nicely! Your staff in the Perth office were amazing and the text messages and photos I got sent before our departure settled my nerves and made me smile! Wonderful service!

Thanks again!! Bree & Steve

SEPTEMBER 2015

Buster and Trixie the DOG

Sydney to Minneapolis, United States
Hi Nicole. Buster and Trixie have arrived safely and are settling in just fine. Here they are on the verandah on the farm. Thanks for everything. Lori.

SEPTEMBER 2015

Alea the DOG

Sydney to Paris, France
Bonjour Nicole ! Thanks again for your help with Alea's relocation to Paris. She has arrived safe and sound, a bit sulky though. Find attached a picture of Alea's first hours back in France: walking in the forrest! Thanks again, Aurélie