Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
Why not share your Jetpets experience and in doing so, help other pet owners.
- Write a Review on Google
- Write a Review on Product Review
- Share on Jetpets Facebook or Instagram
Jetpets Happy Travellers
Search - Jetpets Happy Travellers
APRIL 2011
SOPHIE the JACK RUSSELL
Hi Melana,
Thankyou very much for all your help in getting Sophie over to us. She suffered from some jet lag which was funny to watch but returned to high spirits after a week - especially after we got her a pool!
All the staff and delivery drivers we dealt with from Jetpets were brilliant and I would be happy to recommend you to anyone who asks!
Many thanks once again!
Will
APRIL 2011
SWEEP the BICHON FRISE
Hi Kaye
I just wanted to write and say a big thank you to you and all the team at Jet Pets for getting my lovely sweep over to me in one piece.
You were right about her traveling quite well. She was perfectly fine when she got here, maybe a little jet lagged but running around her new yard by the next morning.
Again thanks for all your help and support through the while process, I would definitely recommend Jet pets to others and we will use you again IF we ever return to Australia!!!!
All the Best
Capri
APRIL 2011
GEORGE AND MOO the DSH
Hi Kirsty
Just letting you no the George and Moo arrived in America LA all happy and well.
Thank you once again for all you help and time that you gave me.
APRIL 2011
SARA the BORDER COLLIE
Hi Melana,
Sara arrived on Friday afternoon and is so excited to be reunited with her family. The boys have been spoiling her rotten.
Thankyou for all you efforts in getting Sara here. We have been extremely happy with the care and communication that you have
provided to us in the move. We are also appreciate the level of professionalism of the team at jetpets.
Thanks again.
Kind regards
Mike
MARCH 2011
HOLLY the DOMESTIC
Dear Charlotte,
The wonderful, fantastic, awesome news is that Holly and I and now safely arrived, home, settled and almost over jet lag.. All up, it took almost 3 hours from wheels down to being handed over but as I was the first 'parent' to arrive, Holly was the first animal to be processed.
She was pretty wide-eyed at first but she recognized me straight away and was very patient in her box while we said goodbye to the staff and loaded her in the car. The little hearts on her box and her name and the requests to be given water and love were really nice to see!
A plane flight for animals is never going to be fun for them but we all knew that. The important thing is that you have made it as good as it can be (under current laws and restrictions), by choosing staff who love animals (Holly's pick up driver was lovely, gentle and understanding. He answered a dozen more questions and even introduced me to all the other animals in the van, knowing their names and where they were off to. It was very reassuring, as someone who didn't love animals wouldn't bother to know), knowing exactly how the system works (so there are no mistakes but also so questions can be answered), and by providing the special blanket and giving instructions of love.
Most importantly of all, she is all safe and sound and happy. So my sincere thanks go out to you and the driver and everyone else who came in contact with Holls and contributed to her being looked after and properly 'processed'. Trusting other people to look after a pet is the biggest 'ask' and I struggled with it but every step of the way I have felt reassured by direct and honest answers, kind words, and demonstrated behaviours of care. Jetpets came recommended and while I hope one day pets will be able to travel WITH their parents on planes, in the meantime I would definately recommend you to be agent and foster parents for the fews days travel and transit takes.
So from Holly and I thank you for helping us live this new adventure together