Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2011

VINNI the COCKER SPANIEL

PERTH to MARSEILLE, FRANCE

Hi Adam,

Well Vinni has arrived safe and well in Marseille. Thank you and the Jetpets team for all the help before and during his flight, it was much appreciated to be kept up to date with his flight schedule as it was a long week for us all!

I was very happy with his crate, paperwork and his condition when he arrived and he has settled in well at his new home in France. We plan to retun to Australia in a few years and will not hesitate to call Jetpets for the long journey home and recommend Jetpets to others.

Here is pic of him when we arrived home, he certainly didn't look like he had travelled across the world!!

Thanks again

Michelle

MARCH 2011

LUCA the DSH

PERTH to LONDON, UK

Hello,
 
I just wanted to say what excellent service I've received from Angus.  I was quite concerned about sending my cats on such a long journey and had no idea where to begin.
 
He's really gone out of his way to help me organise shipping my cats to the UK.  He's responded quickly to all of my emails and also called me to explain some of the details.  In the company where I'm based we're always trying to promote excellent customer service and friendly, efficient, helpful people like Angus are a perfect example of that.
 
Kind Regards,
 
Marianne

MARCH 2011

CLEO the LABRADOR

MELBOURNE to HELSINKI, FINLAND

Dear Melana,

Just to let you know that Cleo arrived Wednesday morning in Helsinki safe and sound. Even the snow and cold did not seem to surprise her as much as we had thought it might.

Thank you very much for your efficient and professional handling of her trasportation. Made our own move more carefree.

Yours sincerely,
Tuula and Bill

MARCH 2011

ENZO & CASSI the NEWFOUNDLAND

PERTH to MADRID, SPAIN

Hi Kirsty,

Just a note to let you know that Enzo & Cassie are here in Spain with us and loving their new home on top of a mountain, with 2000sqm of grounds and awsome views.

I would like to thank Jet Pets for making it all possible, this is the second time i have used Jet pets, the first time being in 1998, and on both occasions i have been very pleased with the service, i would also like to say thanks to you Kirsty for your prompt dealings with us and Allbreeds Pet Retreat,  and your kind and caring thoughts throughout the process.

Cheers Deb

MARCH 2011

BUNDI the DSH

BRISBANE to CHRISTCHURCH, NEW ZEALAND

Hi Kaye
 
We are finally set up with internet here in Hamilton, NZ.
 
Bundi arrived in fine form and seemed non the worse for the plane trip etc. 
 
Thank you very much for your help and please also thank the Auckland people involved with his transport.
 
Kind regards
Cynthia