Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

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JANUARY 2009

ONYX the BULL MASTIFF

CANADA to PERTH, AUSTRALIA


Danny and Sherry,
We have now collected Onyx from quarantine and he is settling in really well in his new home in Australia. We had a long 13 hour drive from Perth to Newman on Sunday, but Onyx handled it like a champion.

We wanted to personally thank both of you for all of your hard work to get our little guy safely and soundly across the ocean and back into our hands. We really appreciate your efforts and knowing that you were both on top of things allowed us to relax and let us focus on the other aspects of our move.
Thank you again, Jessica & Scott

JANUARY 2009

MONTY the STAFFY

UNITED STATES to SYDNEY, AUSTRALIA


Hi Danny!
Thank you so very much!

I am so grateful that you are helping us bring Monty home! Thank you for being so very professional, and extremely kind and thoughtful throughout the entire process.

I can't thank you enough!
I hope you have a nice weekend. Sincerely, Karen

JANUARY 2009

ANGEL the PUG

MELBOURNE to LOS ANGELES, USA


Hi Jess,
Just a quick email to tell you that I am very pleased with Jet Pets and how the staff handled the relocation of Angel from Melbourne to LA.
I found that Jet Pets were very professional and thorough and I have had the pleasure of dealing with you and Adam who came to pick Angel up. He was very reassuring as I was a little nervous to fly Angel for the first time and also a bit hesitant because of her breed (pug)
I found that you have been very prompt in communicating with me via emails and phone. I thank you, Adam and all the staff at Jet Pets tremendously for the pleasant and safe experience. I am sure if Angel could talk she would thank you personally 🙂
Kind regards and all the best

JANUARY 2009

MADDIE AND JAKE the COCKER SPANIELS

ADELAIDE to LONDON, UK


To all the wonderful people at jetpets
Thankyou so much to everyone involved in the transportation of my 2 cocker spaniels Maddie & Jake from Adelaide to the UK.
Nothing was too much trouble & you answered my questions & concerns each time putting my mind at ease.The flight itself went well & when they were picked up at Heathrow airport by family members they came out wagging their tails as if they had just been on a short trip!.
Thank you so much to Dean for checking on them in Melbourne for me & telling me how they were. If anyones has any worries about transporting dogs abroad they neednt if they are using jetpets.I would highly recommend you to anyone.
Once again many thanks for making what was a stressful situation for me alot easier I couldnt of asked for better people to care for my beloved dogs.
Alison, Maddie & Jakes mum

JANUARY 2009

POOH the CAT

BRISBANE to WELLINGTON, NEW ZEALAND

Hi Girls
A well overdue note of thanks to you all. Both Pooh and I arrived in NZ back on Fri 6th Feb nice and safe and I've been meaning to email you since; however we've had a few things to organise over the last few weeks what with shifting countries and not knowing where we'd end up living!
Pooh also had another brief holiday in a Wellington Cattery while we went to New Plymouth and has travelled well but he is definitely over moving around as well! We've just settled in New Plymouth (renting for now) and he has done very well;although, he has lost between 3 - 4 kilos!!!
Anyway, I have been meaning to say a huge thanks to you all, for all the help you gave me and I would definitely recommend Jet Pets to anyone else I know of needing these services.
All the best Cheers Julia & Pooh!!