Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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APRIL 2008

SHELBY the LABRADOR

SYDNEY to LOS ANGELES, USA

Hello from the USA!
Jessica, this is a very belated thank you for your expert and thorough assistance in getting our dog, Shelby, from Perth to Los Angeles earlier in March. Thanks to you and the caring staff associated with Jet Pets Shelby arrived safely and seemingly none-too-worse for the flight.
She was VERY glad to be out of her travel crate and made a bee-line for the exit from the freight terminal in LA! Since arriving back in the USA, she has played in the snow, gone swimming in the Pacific Ocean, gone walkabout in the open spaces of Oregon and Idaho and will soon be on the road (with us) to explore possible home opportunities in Montana and Wyoming.
Best wishes and kind regards, Dave & Ann

APRIL 2008

JACK the RETRIEVER

PERTH to ALMATY, KAZAKSTHAN

Hi All!
Just a quick note to say Jack arrived safely in Kazakhstan! Jay called this morning on his way to spend the day in Astana and told me the quick version of Jack's arrival. Jack arrived around 11pm last night after traveling all day. It took about 3 hours to get him through customs but after 1 hour the authorities let Jay go in to stay with Jack until the paperwork got finished around 2:30AM!
Jay and I were worried that the trip would be very hard on Jack but Jay says that he looked perfectly fine and was very happy to see Jay. Duh!!!
Thanks again Emily for all your work on Jack's behalf! Lynn

APRIL 2008

SOPHIE the CAVALIER KING

PERTH to ADELAIDE, AUSTRALIA


Hey Chelsea,
Just want to say a huge thank you to you and everyone at jet pets. Sophie has settled in exceptionally well! She has had decent sleeps and is a fairly laid back dog, thanks for taking the time to be in contact with me and taking the pictures, it's always nice to know something you value so much is in good hands, I'll send ya some pics tomorrow!
Take Care! Shannon

APRIL 2008

AMITY the WEIMERANER

MELBOURNE to BRUSSELS, BELGIUM

Hi Rhiannon, Amity arrived happy and healthy last Tuesday. She appeared to have survived her trip quite well. She has settled into her new home and is enjoying playsing with the children.
Many thanks for the time you put in to making her trip successful.
Regards, Christine

APRIL 2008

GINA the MINI POODLE

MELBOURNE to SHENZEN, CHINA

Hello Tammy, Dean and Toni,
We just want to say a huge 'THANK YOU" to Jet Pets and team for the smooth transportation and transition of Gina during her journey to Shenzhen, China.
It is our first experience of bringing a dog overseas and as you can imagine we were pretty nervous about it all - probably more so than Gina.
Gina arrived in great condition and happy. She is now well settled into her new home and is making a lot of friends in the neighbourhood already.
Please also thank the team in Ferndale Hong Kong and Clifton for bringing Gina to us as soon as possible. We really appreciate it. And, also please thank David who picked Gina up bright and early on Wed. morning. He was very caring and assured us of Gina's safety.
thank you again. best regards, May and Roland