Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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OCTOBER 2021

Ted the Maltese Terrier

Nelson to Auckland, New Zealand
Dear Stephanie. I have been dealing with one of your staff members, Claire, since last Friday.  Claire had been attempting to book 2 cats and 1 dog for me, from Nelson to Auckland. Each day these bookings have been made but the pets kept getting bumped off the flights from Wellington to Auckland. Throughout this saga, Claire has been absolutely wonderful to deal with. She has kept her cool and ALWAYS been super nice, professional and apologetic (understanding our frustration because the owners are relocating to Auckland on Friday). I have previously owned two business in Auckland (one being an IT Company for Corporate customers) and understand just how important Employees are to the professional image of a company. This is huge. So, I am ever so grateful to Claire not only because she succeeded, but because of her amazing attitude. A great Employee and member of your team!

OCTOBER 2021

Taro the New Zealand Huntaway

Auckland to Narita, Japan
Helpful and caring staff, was dealing with Sommer, caring person, lots of updates, prepared all paperwork for import my dog to Japan. Got clearance within 3 hours, thanks again Jetpets.

SEPTEMBER 2021

Billie the Schnauzer X West Highland Terrier

Invercargill to Melbourne, Australia
Hi Stephanie, Billie is great. Was very happy and calm when picking her up yesterday. Busy afternoon playing and slept the whole night. Must have been tired from her travels. She's adorable and so loved!  Thanks again for all your help to get her here to Melbourne.

SEPTEMBER 2021

Molly the Cavoodle

Auckland to Brisbane, Australia
Hi Sommer,  Yes a big thank you to you and all the amazing ladies both Gerry and I have dealt with, you have all been so professional, kind and caring and I can't believe how excited but relaxed Molly was when she arrived! First night was pretty good too considering the massive 24hrs she had. I'll send through a couple of pics of my boys with her when she arrived.. they were sooo excited (and still are.. not easy getting them to school this morning!)  You guys have made the whole process so easy and it's been super refreshing dealing with such efficiency given these crazy times we're in so thank you.  Hope you all keep safe and well and will definitely be recommending Jet Pets to anyone wishing to move their pets.

AUGUST 2021

Tilly the Cat

Auckland to Brisbane, Australia
Hi Stephanie, Elle, Just a quick message to say thanks for all your help in getting Tilly to Brisbane. She has far exceeded our expectations on how she handled it - I’m sure given by all the fantastic care and attention by you both. We really appreciate it. An afternoon of eating and sleeping I believe is on the cards for Tilly. Thanks again.