Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JULY 2014

Ned the DOG

Perth to Christchurch, New Zealand
Hi Chelsea Thank you so much for everything including the big box of goodies that arrived at our door! Such a lovely surprise and much appreciated by Ned. Thanks again Kind regards Pete, Caroline, Emilia and Ned.

JULY 2014

Shadow the DOG

Canberra to Newcastle, United Kingdom
Hi Danielle, Thanks so much for all your assistance during the planning and journey of shadow. You have made such a difference to our relocation, helping with all questions and queries and my panics. We have yet to join shadow in the UK. We will be there in a few weeks. My parents have sent this photo of shadow in his new home. He looks to be happy and enjoying the new scenery. Thanks again for everything!! Kathrin

JULY 2014

Benson the DOG

Brisbane to Gothenburg, Sweden
Hi Nikkie Sorry I haven't been in touch. All is well here. Benson was fine when we finally could pick him up. Only hiccup was that we had to drive to the customs office, 1 hr from the airport and then back. You would think that they had the customs office at the airport!! Anyway Benson was fine, even his crate looked all clean and so did he. He has adjusted really well. He still gets a little nervous when we go out without him but getting better. He loves all new walks and smells. It's heaps of rabbits around here that is very exciting!!

JULY 2014

Chaela the Maltese X Tibetan Spaniel

Brisbane to Singapore, Singapore
Hi Kathy, Chaela has arrived safely and is settling in well with her new pack member (my 5-yo yorkie in Singapore, Chloe)! She arrived surprisingly clean and we couldn't be happier about that! Here are some photos of her and Chloe after giving her a wipe and brush (and a bit if dressing up XD) and being introduced to their new stroller. 🙂 Thank you so much for your service! Best regards, Cheryl

JULY 2014

Rosie and Murphy the DOG

Melbourne to Los Angeles, United States
Hi Kathy, I just got your email. We are all completely settled in already. I can't believe how quickly the pups adjusted. Thank you for making everything so easy for us, Kathy. I must make special commendation to the guy that picked up Rosie and Murphy (I think his name was Mike?). He was so gentle with them and as I arrived he was walking Murphy around the car so he could have a toilet break. He was patient with us and also packed down the boxes. So personable and an utter RELIEF to know that my pets were in someone like his hands when they touched down. My husband Andrew also said that the person collecting Rosie and Murphy from Jetpets in Melbourne was also very gentle and warm. This is so important. I guess I don't need to tell you that - You already know ;o) Anyway, thank you. Here is a picture of Murphy and Rosie in the car this morning at the collection just after they had a drink and some food. Rosie has also already done some laps in the pool. She has early stages of arthritis so this weather in LA is perfect for aqua therapy. I will send a pool picture soon. Thanks again, Alethea.