Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JANUARY 2014

Indi the Labrador

Townsville to Mexico City, Mexico
Hi Nikkie! I have finally been reunited with Indi and he has already fallen in love with Mexico and specially my mom!! We spent a great first night in my bed and he cuddled me just like he used to while I was sleeping!!! Thanks very much for everything! This aussie is already loving being mexican!! Thanks for everything again!

JANUARY 2014

Buddy the DOG

Adelaide to Guangzhou , China
Hi Nicole, This is Peiluan, I am writing this email to let you know that Buddy has been arrival to China last night and he is fine. My partner Shang and I are thankful for all you did to us and our dog. Please thank all your Jetpets members for all the help. I am so glad that Shang and I make the right choice at the first time and trust you to help us running our pet travelling. I would recommend you to all my friends. Please advise your manager that we are greatful for all your great job! Wish you all have a nice Xmas and Happy new year! Thank you! Kind regard, Peiluan & Shang

JANUARY 2014

Amigo the Ragdoll

Melbourne to Dubai, United Arab Emir
Hi Nicole, Amigo has now left us to begin his journey to Dubai & I just wanted to send a quick note to thank you for all of your help & assistance with the organisation of his travel. Thank you so much for everything, we appreciate all of your help very much & couldn`t of done it without you. Wishing you a lovely Christmas & happy, safe New Year! Kind Regards Mandy Ps Have attached some quick photos taken of him this morning, hanging out in his Jet Pets travel crate J Mandy

JANUARY 2014

Tiger the DOG

Brisbane to Washington, United States
Hi Gaylene, We collected Tiger safe and sound from Dulles yesterday evening and we thought you would like to see how he’s doing. He was in excellent condition when we collected him and even after a couple of weeks in boarding kennels he didn’t appear to have lost any weight (something that has happened in the past when he has spent time in kennels), he was even nice and clean (and very pleased to see us). He has slept well, and has had something to eat, so it looks like his none the worse for his long journey. It looked like he had urinated in his crate during the journey, but we were easily able to clean the crate, wash the fleece lining and bath Tiger once we got him back to our apartment. The crate will be very useful while we are in the apartment as we think he would probably be better off in his crate when we have to go out. Thanks to you and Jet Pets for taking such good care of Tiger during his transit from Australia. all the best, Cheryl

JANUARY 2014

Macy the DOG

Melbourne to Phnom Penh, Cambodia
Hi Gaylene Sorry, it has taken so long but I've been working long hours and have the flu to boot. I promised I'd send a photo of Macy once she got settled and here it is. It is from her first big Sunday out down at the riverside. She shared brunch and a lovely afternoon with a puppy poodle by the name of Seven. Well, Seven enjoyed her company, she was a little reluctant to play, I think she is getting too old. She has settled in well and adjusting to life in Phnom Penh, sadly I can only walk her at night once all the other dogs are locked in. She needs to be on a very short leash as the traffic is bad and the footpaths are not worth trying to walk on so it is in the gutter we go, but she seems to enjoy it anyway. Hope life is treating you well and again thanks for all of your help, it is so good to have her here. Regards Carol