Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MARCH 2014

Fiasco the DOG

Brisbane to Singapore, Singapore
Hi Nicole Fiasco arrived safe and well in Singapore - she practically lept into our arms when she got to our condo! She has settled in really well - attached are some photos of her enjoying her new life here. Thanks for all your help during the process, I really appreciated you answering all my questions so promptly and thoroughly 🙂 you made a stressful moving process much easier, especially since we knew Fiasco was in such good hands! If we decide to get Fiasco a furry friend, we will definitely be using Jetpets again! Thanks, Katrina and Mathew

FEBRUARY 2014

Jacques the DOG

Melbourne to Miami, United States
Greetings Nikkie I just wanted to let you know that Jacques arrived safely in Miami and was so healthy and happy when he arrived. He made the long 3 day drive up to New York with us & has now experienced a blizzard and snow, too! Thank you for making the arrangements for his long journey, it gave me great peace of mind to know he was in good care at every stage of his journey. We are so happy to all be reunited together on the other side of the world. Best Wishes Rachel

FEBRUARY 2014

Ophirs and Immers the DOG

Albuquerque to Melbourne,
Dear Janice - How are you? Finally got internet here. I just wanted to say how grateful we are to you & Pet Express!!! Could not have done it without you. It was very stressful at times & you got us through. We really appreciate your dedication & professionalism. We will definetely use you/Pet Express for future needs & will highly recommend your services. Again, thanks for everything.

FEBRUARY 2014

Arty & Sylvester the DOG

Sydney to Oslo, Norway

Hi Kathy Sylvester has settled in very well! It was a little stressful for me being on the same flight as him, feeling every bump and wondering if he was hungry, but he was happy when he arrived in his new home. I kept Athena, Arty & Sylvester separated the first few days, but they're altogether now. I've attached a "few" photos so you can see their progress over the week. I'll try to send a film clip. Thanks for your help and follow up. Vivienne

FEBRUARY 2014

Tiger the DOG

Brisbane to Copenhagen, Denmark
Hi Nikki, thanks for following up with us.   I must say that the Animal reception center at Heathrow were fantastic. I FB messaged them just as Tiger's plane landed. I didn't really expect to get any answer back soon, but they did straight away and took a picture of him and posted it to FB. So I am really impressed with their service and would recommend them to anybody who had to send a dog overseas and they could choose which port they had to do a stop over.   Tiger seems to have settled in really well, but I will leave Lene to get back to you on the details.   I have been really impressed with the service that Jetpets provided. I will be upfront a couple of people told me not to use you guys, and in fact I contacted another animal transport company before contacting Jetpets, but he didn't get back to me in a timely fashion and so I contacted you guys. Your service was great, and I have now put a link to Jetpets from our Basenji Breed Network Australia club page under -> Links to Other Places:   http://basenjibreednetwork.org.au/   I hope you don't mind.   Thank you once again and Best Ethel