Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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MAY 2013

OTTO the DOG

SYDNEY to HONIARA, SOLOMON ISLANDS

Hi Kathy,

Otto made it to the Solomon Islands no worries!

Thank you so much, we couldn't have done it without all your help, advice and fantastic organisational skills!

Taking on a dog is a responsibility for life, but work commitments can make it difficult. With your help Otto was able to come with us to the Solomon Islands which we are VERY happy about 🙂

Here is a picture of Otto (tan and white) and his friend Jessie - our newest family member!

They are both well and play all day 🙂 I will definitely be recommending Jet Pets and will be in contact for the trip home.

Thanks again!

Alison

MAY 2013

the CAT

SYDNEY to QUEENSTOWN, NEW ZEALAND

Hi Adam,

While I am sure you already know of her efficiency and professionalism I'm just writing to let you know that my dealings with Melana in moving my 2 cats internationally have been far above my expectations. She has been kind, knowledgeable, professional and overall so great that I requested your email from her to let you know how pleased I have been with my dealings with her and your company.

Regards,

Jade 

APRIL 2013

the DOG

MELBOURNE to VIENNA, AUSTRIA

Hi Chelsea

 

Thank you very much for all your help. Chelsea, it was pleasure dealing with you. Everything you’ve done has been smooth, very efficient and prompt. I am very pleasantly surprised how effortlessly you have booked the animals and assisted with booking our flights. Before I even considered getting our regular agent involved, YOU have had everything DONE.

Your company is very lucky to have such a dedicated person.

Wishing you all the best in your professional and personal life.

Kind regards,

Dana

APRIL 2013

the DOG

MELBOURNE to SYDNEY, AUSTRALIA

Hello Tammy,

I am writing to you concerning Sarah, over the last week I have had a lot of dealings with Sarah in regards to moving 3 puppies from different states.

She has been amazing to say the least, she has gone out of her way every time I have to change a flight or had to add another. She emails when she has got details immediately.

She also calls me when she can find the time. I cannot believe that there is still such fantastic service  out there in the public sector.

I would highly recommend her excellent customer service skills to anyone that needs pet transport.

As a breeder I am aware of the implications of moving animals around from A to B.

Sarah has taken all this hard work out of it for me and it has made my life a breeze.

I would just like to say a huge THANKYOU  today for all of her help and the service that she has provided me with moving my puppies around.

The world would be a better place if we had such wonderful customer service like Sarah has provided.

Many thanks.

Kind Regards

JANINE

APRIL 2013

BINDI AND MILO the DOG

to

Hi Nicole,

At last I have found the quiet time to get back in touch, and apologise for not emailing sooner.

Bindi and Milo arrived safe and sound, and on time. They both seemed to have traveled very well, they were hungry and cleaner than I expected, but by no means stressed.  The larger cage size for Bindi seemed to be worth the extra money as all she wanted when she got to us was a fuss and some food.

I think we made the right choice with Jetpets and would recommend you to anyone who asks.

Thank you for your personal help, you helped make the whole process so much easier.

Kind Regards

Sue