Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JANUARY 2013

MILO & PHOEB the JACK RUSSELL X

to ADELAIDE, AUSTRALIA

Hi Penny,
 
My husband and I would like to thank you for your assistance in the relocation of our two little dogs, Milo (Australian Terrier X) & Phoebe (Jack Russell X Mini Foxy).
 
From what we can gather they seemed to handle the flight ok and were very excited to see us when they got here to Adelaide!
 
Your assistance throughout this move has been greatly appreciated by both of us. Out of everything we had to do in organising our relocation to Adelaide, it was great to know we didn't have to worry or stress over how we would relocate our dogs.
 
If we ever need to relocate or go on an extended holiday somewhere, we will definately be using Jetpets again!
 
Thank you very much!!!!
 
Kind regards,
 
Annika, Nathan, Milo & Phoebe

DECEMBER 2012

BELLA the DOG

to

Dear Andrea,

Bella wants to send you a big THANK YOU!!!

You have not only been prompt in responding to my requests, you have kept me constantly informed on the status of the moving processes and Bella well-being (with photos).

Mostly importantly, Bella arrived safe and sound. All documents required by authority came in order, which makes the customs clearance swift and hassle free.

I am also grateful to Danny, Kate, Dave and others who have contributed to the smooth and successful relocation of Bella.

Thank you to all of you!!!

DECEMBER 2012

the CAT

MELBOURNE to LONDON, UNITED KINGDOM

Hi Kathy

I just wanted to thank you for the fantastic job you did for me and my 4 cats!

They arrived safely and everything went like clockwork. It was fantastic that you delivered the crates early and collected them on time, and I had the phone calls from JCS when they arrived. The staff at Heathrow were also really good and kept me reassured and informed about the cats when they landed.

 Thanks for a superb job. I am extremely grateful as sending pets so far overseas is terrifying and made me feel anxious and very guilty!

Thanks again. If I decide to return, you will be the first people I ring!

 Very best wishes

 Cath

DECEMBER 2012

MAUI the CAVOODLE

to

Dear Steve, Kate, Chelsea and George,

Many thanks for a such a smooth and safe journey for our little cavoodle.

Since we first saw her 5 week old photos through to her boarding, veterinary care, flight and door to door delivery, it has all been handled with the utmost professionalism.

Maui, as she is now called, arrived past midnight after her long journey but amazingly exited her crate in the best of moods. 

No tears at all, her good natured personality and your team effort allowed her to be relaxed, tail wagging and happy to play.

She has since worked her way in to each of the children's heart.

Much gratitude to you all.

Sincerely

Kathleen

NOVEMBER 2012

LILY the DOG

to GERMANY

Hi Kathy

As i promised you - some pictures of Lily in her new home on the other side of the world

She is doing very good, went to puppy school already a few times and even the lady there says that she is a very smart one. Doesnt matter where we go she is the star, 2 people already try to offer me money to buy her - no chance 🙂

She´s done very well on her way, watched her getting out of the crate in frankfurt and she just followed that person very calm, as soon as she´s seen me she lost the plot, lots of happiness paws and tail everywhere she was so happy, i was so happy i cried.

thank you again for everything for all your help and answering my million questions. you really helped me with this a lot, and now we can be happy together again.

thank you

anna + lily