Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

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MAY 2010

BOY & ECOSSE the DEERHOUND PUPS

MELBOURNE to ALBUQUERQUE, UNITED STATES

Dear Erin,

I just wanted to thank you for the wonderful service you provided for my two puppies traveling from Melbourne to Albuquerque.

They both arrived in excellent condition and I was very impressed with the agents on stopovers informing me of the condition of the pups.

The pups are both healthy and happy and non the worse for their long journey, A+++!

Thanks Again, Giselle

MAY 2010

JASMINE the SIAMESE

ADELAIDE to ATHENS, GREECE

Hi Erin!

Just to let you know, Jasmine arrived safely in Athens on Thursday.

She is well & loving the sunshine! She was not traumatised by the trip at all...we think she quite enjoys her little adventures! It did not take quite so long to get through all the formalities this time!...a mere 2 hours instead of 3! One of the cargo clerks was a very helpful gentleman speaking good English, so that was very useful. Jas came out of her box, grumbled a little...like "why did it take you so long to get me?!" a quick walk round the car park on her lead to stretch her legs & we were off! I think she was a bit jet lagged for the first day but has since resumed her usual bossy self!.....so all that is good! It's great to have her with us once again!

I will contact Melanie shortly to make the arrangements for her return journey.

Many thanks for your help in this Erin.....it's stressful enough without volcanic ash and BA strikes, but you made Jasmine's travel very easy! 

Thanks again!

Best regards

Linda

MAY 2010

COOPER the PUG X

ADELAIDE to LONDON, UNITED KINGDOM
Dear Erin, I feel I should write to inform you of the excellent service I received from your local collection driver that I met this morning. I was a bit upset at saying goodbye to Cooper my dog, but his professional and compassionate attitude throughout the encounter deserves mention. He didn't rush the collection, allowing me to say goodbye, his assurance that Cooper would be looked after and that all was in order made the whole experience that bit more bearable. I'm sure he doesn't enjoy the experience of seeing people upset at the departure of their "best friend" and just wanted to him to let him know it's appreciated, thank you. Best regards, Dan

MAY 2010

JACK the JACK RUSSELL

MELBOURNE to DOHA, QATAR
Hi Laura, I can report that Jack arrived in Qatar today and is healthy. The process for getting him through the system in Qatar seemed to work well. I was amazed a man at the cargo office just said can I help you and took the papers and proceeded to get all the right signatures etc. He ran around annoying the customs people to approve transfer, then charged 100R ($30) and handed over the dog. So thanks for all your efforts. Regards Ian

MAY 2010

BRUCE the PORTUGESE WATER

MELBOURNE to PERTH, AUSTRALIA

Hi Kaye I just wanted to say again, that it has been such a refreshing experience dealing with the professionalism that Jetpets have demonstrated during our interactions. I have been singing your praises to my colleagues, family and friends and have recommended that everyone should travel on holidays with their pets because your company makes it easy to do so. Thank you again and all the best. Kindest regards, Ana