Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JULY 2010

PARIS the LABRADOR

MELBOURNE to WELLINGTON, NEW ZEALAND

Hi Laura

Just a quick email to say thank you for your assistance with Paris. The Jetpets team did a great job and Julia and I really appreciate it.

One thing that struck me from everyone that I met at Jetpets was the genuine feeling that you have for our pets. It is a stressful time for owners and their pets when they are on the move, so it helps minimise the stress knowing that our pets are being treated well.

Paris is back in familiar territory and is very happy. So a thank you woof from her.

All the best,

Dave & Julia.

JULY 2010

TOBY & JOEY the POMERANIAN

BRISBANE to HONG KONG, HONG KONG

Hi Erin,

Just writing to let you know that Joey & Toby arrived well and safe this morning.

Can't thank you enough for making their journey so smooth and stress free. Everything went so well, there wasn't much for me to worry about, you guys are great and no doubt the BEST in the business!

Thanking you with all my heart, can't tell you how relieved it is to have them with us safe and sound.

Kind regards,

Linda, Michael, Joey & Toby.

JULY 2010

CHARLIE/ NUTMEG the TERRIERS

DUBLIN to BRISBANE, AUSTRALIA

Dear Jet Pets Management,

My name is Kali and I have recently used your services to send and return my dogs Charlie Brown and Nutmeg to and from Ireland. I am writing to acknowledge the wonderful attention, kindness and professionalism Melanie has shown me during this process. It has been very stressful sending my beloved pets overseas and Melanie has shown me support and understanding. I am writing to formally acknowledge her great work and hope that she will be rewarded and acknowledged by your company. I shall continue to use your services after this very positive experience.

Kind Regards,

Kali 

JULY 2010

NIGEL the CAVOODLE

MELBOURNE to LONDON, UNITED KINGDOM

Dear Kaye and JetPets
 
A quick note to advise that Nigel arrived safe and sound last Friday and is enjoying his new life in London.
 
I wanted to that you ever so much for supporting me through this process and for ensuring Nigel had a smooth flight. 
 
I have been recommending you to all my pet-owner friends!
 
All the very best,
 
Alexandra.

JULY 2010

PIP & MUNICH the MIXED BREADS

SYDNEY to ADELAIDE, AUSTRALIA

Hi Breearna just a quick note to say thank you for all your help in getting Pip and Munch from Sydney to Adelaide and answering all my questions as a first time Jetpet user.

I’m sure you receive lots of thank you emails. The dogs arrived safe and sound. When my friends dropped the dogs off to you at your Mascot facilities they were very impressed and appreciative of how quickly the dogs took to the person who took them to the airport.  

Although sad to say goodbye to them my friends said they felt assured the dogs were in good hands.

Thanks again.
Alison