Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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JULY 2009
PUPPY the JACK RUSSELL
Hello,
I am a breeder of Jack Russell Terriers, the contact person for Queensland Jack Russell Rescue, and a long time customer of Jet Pets.
Yesterday I shipped a Jack Russell Terrier from Brisbane to Tullamarine.
The family telephoned me after pickup to let me know that their dog had arrived safe and sound and in very good spirits. I asked whether the dog had been a bit nervous when they first let him out of his crate. They told me they didn't know because when they arrived at the Jet Pet Office, the dog had already been taken out of his crate, he had been watered and toileted and was waiting for them in a large kennel in the Jet Pets Melbourne "Animal Transit Lounge".
I am writing to commend you on this Transit Lounge. From what my customer told me it sounds like you have a wonderful set-up there, and I hope your 'lounge' idea will span out to all the other Jet Pets Offices in the future.
Many thanks,
Lindy
JULY 2009
FRECKLES the MALTESE
Hi Kylie,
Just wanted to say a big thank you for making sure Freckles arrived safely into the USA.
She is adjusting well and so far seems to love it.
Thanks again for all your help - you made what seems an impossible task really easy.
Take care and I'll be in contact if we return to Australia at some point.
Carly
JULY 2009
BUDDY the PUG
Hi Kylie,
Buddy arrived safe and sound this morning. I just want to say a huge thank you to yourself and Jet Pets. You made the whole move so easy. I appreciated the way you communicated so well with me. Every email & question was answered immediately. I am so glad we used Jetpets. To this day I still have not received a reply from at least two other Australian companies, which I contacted at least 9 months ago, the same time I contacted you!
Thanks again Kylie, I hope the company knows what an asset you are. We may return to Australia in 3 or so yrs, I will be in contact if your services are needed.
Thank you, Julie
JULY 2009
PICKLES the SPOODLE
Hi Laura
Just to let you know. Pickles arrived in extremely good condition. They really looked after him well. He hadn't even soiled his cage with such a long flight so I think maybe they gave him a comfort stop in Singapore. He was like he had never been away..... jumped right up into the car and settled in his bed.
Thanks again to you and Scott for your help. Will be in touch on our return.
Regards
Andrena
JULY 2009
FERN the BURMESE
Dear Emily,
I would just like to say that we collected Fern from Heathrow last thursday and it all went like clockwork. She was a bit stressed (to be expected!) but is fine and settling in well. The people at the animal reception centre were very friendly and I was very happy with the way the whole thing worked.
Thank you from the Ware family for organising Fern's travel so well. We really appreciate it.
We are not planning to fly our poor cat again (she is gettting a bit old for this sort of thing!) but would recommend your company to friends.
Thank you, Deborah