Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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APRIL 2014

Rusty the DOG

Sydney to Los Angeles, United States
Hello Chelsea I've attached some more for you. (He's getting around!). Rusty is 13 and a half. I was very stressed to send him. Couldn't be happier with your service and that of Qantas!! Thanks again. Cheers Simone

APRIL 2014

Hercules the CAT

Melbourne to New Zealand, Auckland
Thanks Andrea, Great service & highly recommended!! Hercules was great when I picked him up -no trouble from the flight! Much appreciated! Apologies for the delay in response -this week has been SO crazy! Cute pic attached -settled at home now in NZ. Thanks again. Kirsten

APRIL 2014

Shelby, Cherry and CC the Pomeranians

Sydney to Barcelona, Spain
Hi Chelsea,   I just wanted to let you know that Shelby, Cherry and CC arrived safely today and are now at their new home.   I would like to thank you very, very much as everything went so smoothly. I was just so impressed with how well everything went. Even the Spanish officials were very impressed with all the paperwork and professionalism of yourself and JetPets. So impressed were they, that they allowed us to go into the holding warehouse to handle them for a while waiting for the final processing of their customs clearances.   Thank you so much. I could not be happier.   Kindest regards Matt

APRIL 2014

Tobiko the DOG

Melbourne to Hong Kong, China
Hi Kathy, I'm very happy with the great servise u provided.. Tobiko arrived safely.. everything was very smooth..thank you so much..sure we will choose jetpets again when we move back to Melbourne.. here are some photos of tobiko in hongkong.. Ivy

MARCH 2014

Barty the DOG

Brisbane to Boston, United States
Hi Chelsea, I have been meaning to email you. Barty arrived safely and happily in Boston! I am so thrilled to have him here and he doesn't seem to mind the snow at all! I just wanted to take a minute to thank you for the wonderful job that you and the crew at Jetpets did, I was more that impressed with the service. The courtesy calls at the lay overs were wonderful, it was such a relief to learn about Bartys travels and know that he was safe and in good hands. I was even more impressed with the caring and professional manner that was given, not only to me as the pet owner but also to my dog. I will definitely be singing the praises of Jetpets for a long time and would recommend your services to anyone and everyone! I look forward to working with you again should I decide to relocate again in the future. Again I am beyond pleased and cannot thank you enough for the safe delivery of my dog. Sending our best, Jenna and Barty