Customer Feedback

JUNE 2012

the DOG

Hi Andrea

I would just like to say a huge thanks to Jetpets for their amazing help on monday when we were in Sydney. We found ourselves in a very stressful position due to the incompetence of our NZ accredited vet. Frank and Katherine were fantastic and bent over backwards to assist us.

I know that you were also involved in helping us get our permit organized. We would never have been able to get our dogs back to NZ without everyone's help. It appears that I am not having much luck flying dogs in and out of NZ! Again a big thanks to your team. Please ask your boss to open an office in NZ!

Natasha

JUNE 2012

SAMMY the DOG

Hi Kirsty,

Just a short note to say thank you so much for all of your help in getting Sammy to us here in Manila! Sammy had a good flight, arrived safely and was so happy to see us at the airport! I'm very happy with the level of service received from Jetpets to ensure that Sammy had a pleasant journey. Sammy is settling in very well and is one spoiled dog! Here's a pic of him being his usual happy self on his first drive out of town 🙂

Thanks once again Kirsty! Will definitely recommend Jetpets!

Cheers,

Estrellita

JUNE 2012

LANII the DOG

Hi Andrea,

Hope the Melbourne winter isn't too cold for you. Just wanted to let you know that my Lanii arrived safe and sound. I have kept a very close eye on her after the long flight to Toronto and she seems to have transitioned very well. Thank you very much for your support and reassurance as I probably wouldn't have exported her if it weren't for you and your lovely staff.  The gentlemen that picked her up from me in Melbourne was so wonderful and comforting and knew all the right things to say as that was me at my most fearful and nervous. 

Have a nice day,

Josie Torrisi & Chris

JUNE 2012

the DOG

Hi Adam

I just wanted to write an email to say thank you for the service from Jet Pets transferring my dog from WA to QLD.
Cliff was picked up in Townsville from my parents who were extremely pleased to see how healthy and happy he looked on arrival.
Thank you to the staff at Jet Pets for their prompt and caring service.


Regards,

Keyren

JUNE 2012

KAISER & ING the GERMAN SHEPHERDS

Dear Kirsty,

Just a quick note to let you know that Kaiser and Inga arrived safely at 2.00pm UK time yesterday afternoon, Friday 1 June.

Everything went very smoothly and JCS called me at 8.35am to say that they had been cleared through customs and the driver would be leaving in about an hour.

The driver said that they were excellent on the trip up from Heathrow, he was upset however as apparently he started to sing and they started to whine, when he stopped singing they stopped whining so he thought they didn't think much of his singing. they were very glad to see me as I was them and kaiser yipped away merrily for a couple of minutes all excited.

They have settled in to their new surrounding very well and have been for two longish walks already and they also slept well last night which was good.

Kirsty, thank you so very much for the excellent co ordination work and all the organizing etc that you did for us for this move. It was really very much appreciated and as you said, it went very well and I did not need to worry (but I did anyway).

I need to get a move on. The attached photograph was taken about 5 minutes after they arrived here by the way.

Thanks again Kirsty,

Take care, stay safe and God Bless.

Best regards

Hugh, Kaiser and Inga