Customer Feedback
As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.
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JANUARY 2011
JACK the LABRADOR
Hi Melana,
Just wanted to let you know that Jack arrived safely. We had no trouble clearing customs and collecting him.
Jack is settling in well and adjusting to his new home.
Thank you (and Mick? the driver who picked him up from our home) very much for all your help. Your professionalism and help in answering all our questions is greatly appreciated.
Cheers
Tina
JANUARY 2011
the DOMESTIC
Dear Jetpets,
It is now a month ago from the day our boys travelled from Sydney to Lismore. We've all settled in our new abode now and we wanted to express our appreciation.
Because our cats have never flown before, it was a day we were fretting most, not knowing how it is all going to go. While we were driving up north, we received a phone call from Jetpets advising that the actual flight on which they were booked is delayed and that they would be put on a later flight, but that the door-to-door service would not be possible due to the flight arriving late. We were kindly immediately refunded for the service that could not be done, but more importantly, Jetpets gave us two transport-cages, so that a family member can pick the cats up. Theirs were with us in the car and for a moment, though we had someone to pick them up, we didn't know how it's going to be done and panicked a bit.
Flights will always be cancelled or postponed and that is a fact, however, we are certain that it is because of the way Jetpets handled the entire matter, our cats arrived to Lismore in excellent shape and we are forever grateful.
Amanda & Kyle
JANUARY 2011
WOOFY the LABRADOR
Hi Aleisha
Just wanted to say a big thankyou to you and your team on the delivery of Woofy (labrador) to CHCH from BNE.
He arrived in great spirits and has settled in a lot quicker than the rest of us! Our daughter (8 yrs) was very worried about him so drew him a picture of us all to go in his cage. We didn't expect it to actually be stuck in there but to ours and her delight there it was. It really made her day. That was an awesome piece of customer service so we thankyou.
We would definitely recommend Jetpets to anyone looking to transport their 4 legged family member.
Kind Regards
Letitia
DECEMBER 2010
EMIL AND LILA the DOMESTIC
Dear Melana,
I am not sure if you remember me, but you have assisted me with the transportation of my 2 cats from Sydney to Singapore in October last year. I was very busy not only with my move, but also with my month of holidays back in my home country (freezing Poland:-))
That's why I never came back to you to say: THANK YOU SO VERY MUCH for your amazing attitude, effectiveness and CARE you showed us. We were expecting a very stressful experience and you made it so easy for us.
All went very well and I can't say how much the whole experience with no issues meant to us!
Thank you again and would like to say I will always recommend you as the best provider of such services!
All the best and warm regards from Singapore (also from Emil and Lila :-)),
Karolina
DECEMBER 2010
HENRY, ESME,MAVI the LABRADOR/ DSH
Hello Aleisha,
I just wanted to send you a big thank you for delivering Henry, Mavis & Esme to Hong Kong. They arrived in perfect health & right on time! We were so happy with your service at every level - you who answered my every bothersome little query & especially Debbie in Brisbane who really instilled confidence in me. Once again, thank you to everyone involved.
Kind regards, Lisa