Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

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OCTOBER 2011

TIGER the CAT

SYDNEY to AUCKLAND, NEW ZEALAND

Good Morning Andrea & Crystal,

Thank you both for making this a very smooth process for Risa, Tiger, me & Crystal and everyone else that has been part of this process of bringing Tiger to NZ. Communications have been so good!

Tiger arrived safe and sound yesterday (Thursday afternoon) and my sister (Rata), brother in law (John) and myself were there to collect him in Auckland.

Risa was so happy to see Tiger again when we got home. It was also good that Risa stayed home in Rotorua to recuperate after all her travelling and rested (slept most of the day) to re-charge the batteries.

My dog (Misty) and especially my cat (Ngawha) know there is something up in Risa bedroom? Ngawha keeps trying to get into the room to investigate? We will give Tiger a few days to get use to his surroundings and been back in the loving company of his mummy before he is introduced to all the extended whanau (family).

We (Risa's whangai whanau (adopted family), appreciate the importance, unconditional love and healing animals give to us all (humans).

Andrea, I will recommend Jetpets to all of my whanau (family) and friends if they should ever require your outstanding service of care in the future.

Once again much aroha (love) and blessings to you both.

Arohanui  

Te Ara Hakaraia, Risa Gill & most of all Tiger (meow, meow......) xoxoxox

OCTOBER 2011

OLLIE the SPRINGER SPANIEL

PERTH to LONDON, UNITED KINGDOM

Dear Andrea,

Firstly we apologise that we have taken a long time to contact you.  Secondly we want to give you and your team a huge thank you to the safe arrival of Ollie Reid through your Company.  We would definitely recommend you.  He had a pleasant pick up and a spacious carriage all the way home to our parents. We were so impressed with his carriage box, totally awesome. Much better than the one he came out to Australia in.

Anyway he is definitely settled back in good old England and we are doing the same and looking forward to a snowy Christmas.

You take care and all the best. 

With kind regards.

Lisa and Andrew

SEPTEMBER 2011

MISCHKA the CAT

SYDNEY to WASHINGTON DC, UNITED STATES

Hi Kirsty,

I don't know whether I emailed you to let you know that Mischka made the trip to the US safely.
She has settled in really well in the past few weeks, is putting on weight, and hasn't fallen over once. In fact, I caught her jumping up into a tree the other day...pretty safe to say that she is back to normal and has recovered well from her stroke (albeit she is a fair bit slower than she was before - not such a bad thing!).


I am happy to have my furry lap-warmer back in time for the colder months.
Thank you for all your help (and patience!) over the past 9 months.

Kind Regards,

Fiona

SEPTEMBER 2011

TIGER LILY the CAT

BRISBANE to TAMPA, UNITED STATES

Aleisha,

Tiger Lily was safe, healthy and glad to see us. Thanks again for all of your efforts to ensure that she arrived safely in Tampa. We are very pleased with the professional service provided by Jetpets and would unreservedly recommend your company.


Best regards,

Bryan

SEPTEMBER 2011

TOBY the JACK RUSSELL

SYDNEY to LONDON, UNITED KINGDOM

Hi Kirsty...

 

Been meaning to send an email since Toby arrived...with a pic! Anyhoo...hes sitting by me right now and its lovely to have him here. He arrived in brilliant condition and Im so pleased I chose Jetpets. Can’t thank you enough for all your helpful and friendly emails and advice. 

 

You can imagine the scene when he arrived! In the end I had him delivered...thought it was quite reasonable and better for both of us. He did recognize me! It was four and a half months since we had seen each other.

 

He’s still bossy...like his mum! But he’s beautiful! Thanks again. Hope all is well with you.

 

Best regards... Fay