Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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OCTOBER 2011

the LABRADOR

BRISBANE to ALBANY, AUSTRALIA

Hi Montana,

Thank you all your assistance. It is really nice to speak to someone who is both professional and cares about the puppy being flown from one airport to another.

Regards,

Leonie

OCTOBER 2011

RICHIE & RIL the TERRIER CROSS

BRISBANE to LOS ANGELES, UNITED STATES

Hi Aleisha,

Richie and Riley made it to LA safe and sound!  Tim and I can't thank you and Jetpets enough for the fantastic service and for taking such good care of our two little boys 🙂  We will always recommend Jetpets!!

Thanks again!

Terri

OCTOBER 2011

JESSIE the RETRIEVER

MELBOURNE to GOLD COAST, AUSTRALIA

Hello Chelsea. Hope this finds all well with you. Well it has been just on 2 days since little Jessie arrived at her new home and she is just an absolute little treasure.

She certainly enjoys her play time and wears herself out and then crashes out in the family room on her little bed or goes out to her own large kennel which is real cosy inside for her. At the moment she is having a nap before another whirlwind playtime starts again. She slept in her kennel on Sunday night and last night (eventually) --- So handy for her to go to the toilet and get a drink of water and then back to bed for her.

She enjoys a cuddle for sure. When she looks at you with those "Miss Innocent" eyes, she just melts your heart. A very beautiful young lady indeed.

Regards Stefan

OCTOBER 2011

CHARLIE the DOG

MELBOURNE to LONDON, UNITED KINGDOM

Hi Kirsty

Just to let you know Charlie arrived safely and is settling into London life!

It was obviously a really big trip for her and she was quite subdued for a couple of days, interspersed with her usual antics.  The jet lag lasted over a week & the first few nights she woke us up pretty much on the hour - exhausting!   She has now made some doggy friends in the local off lead park and is getting used to being more of an indoor dog in preparation for the English winter, although we were very lucky for the first few weeks with an unexpected heat wave.

Thanks for the update you gave me before she departed - it really helped to know she was OK, but I was still extremely tense through the whole trip until I saw her again!

Kind regards

Caroline

OCTOBER 2011

LEWI the DOG

BRISBANE to MELBOURNE, AUSTRALIA

Dear JetPet, 

Thank you so much for everything that customer service did for Lewi last night. The customer service team is second to no one. 

Thank you to Scott and Sam for being so patience with me while I stressed out about Lewi being stuck in the plane for so long. And Thank you to Sam for hanging around for so long waiting for Lewi to be taken off the plane and driving him all the way out to home. 

If I have to put Lewi on a plane again although I hope not,  I will be using Jetpets again. I will be checking the weather reports first!! 

Regards 

 Amie