Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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NOVEMBER 2011

BAILEY & BRA the CAT

MELBOURNE to SINGAPORE, SINGAPORE

Hi Aleisha,

Both Baileys and Brandy have arrived safely in Singapore last night after being away from us for 5 days. I was expecting them to be very frightened and stressed as they have never been away from us before and have always hated traveling in the car but to my very pleasant surprise, they appeared very relaxed and happy. I would like to thank all of you at Jetpets who have helped look after them for the last few days as I can see that they were very well taken care of and that I really didn't need to worry about them at all.

I am also very impressed with the fantastic customer service I've experienced with you and your team. From all the correspondence via emails, through to telephone conversations and even the representative (Dave) that came to pick them up. Thank you once again and I will definitely be recommending Jetpets to anyone who needs their beloved pets transported.

Cheers,

Seng

NOVEMBER 2011

the KELPIES

MELBOURNE to LOS ANGELES, UNITED STATES

Hi Kaye,

 The girls arrived safely and we are so thrilled and relieved to have them with us.

 Thank you to all for the exceptional professional service and care. Although I was anxious about the girls traveling such a distance by air, you were very quick to build my confidence that all would be well. I also only heard excellent praise from others who have also used your service, which was very reassuring.

 I also wanted to check about what we owe for the extra night of accommodation and how we will be invoiced.

 Thanks Kaye,

 Anne

OCTOBER 2011

ASHER the LABRADOR

MELBOURNE to HONG KONG, CHINA

Hi Andrea,

I would like to thank you and your colleagues for the effort and help you have provided with Asher's transit. Asher has safely arrived in HK. He is in perfect condition, well hydrated. He was just a bit scared and anxious for being in a crate and on a flight. I would definitely recommended Jetpets to anyone who needs to relocate their pets.

Once again, thank you very much.

Best regards,

Jane

OCTOBER 2011

the RACING PIGEONS

ADELAIDE to SYDNEY, AUSTRALIA

Thank you so much Jenna,

Am just so impressed with the way you do business & sincerely appreciate all your help & understanding.

Have no concerns whatsoever regards transporting with you, as a result............you have 'won' me (which is hard to do) & as I need further such transport will go through you now EXCLUSIVELY.

Well done to yourself & also Stephanie - thats the way to secure new business & keeep it.

A pleasure dealing with you - 'Service Excellence' is so hard to find these days.

Best Regards to All,

Rob

OCTOBER 2011

PRINCESS the BOXER

MELBOURNE to FRANKFURT, GERMANY

Dear Maelani,

We've settled a bit, hence a bit of time to catch up with emails....:)

This is just to share brilliant news. Princess has painlessly, successfully arrived (with us) to Belgrade via Frankfurt. 

She was an adventurer, traveler....:) Few days, exploring Frankfurt after which we continued day trip via train through Austria, Hungary to Belgrade.

We are over the moon for being together and settling well, having her in a good spirit! 🙂

Maelani, thank you so very much for all your efforts. Thank to all Jetpets personnel who have contributed to her well-being throughout her trip. 

We'll be more then happy to recommend you to animal lover travelers. 

Our Kindest Regards

D&M & Princess :):)