Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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JANUARY 2014

Brucey the Australian Bulldog

Hobart to Vancouver, Canada
Hello Kathy, Just wanted to let you know that Bruce is here in Vancouver Canada safe and happy. Thank you very much for helping us make this big move with our family. Bruce was happy when we picked him up, so thank your team. Thanks again. Regards, Melissa

JANUARY 2014

Tiger the DOG

Sydney to Nukualofa, Tonga
Hi Nikkie, Happy new year. Hope all is well. Just to let you know that tiger and I arrived safely to Tonga. Had Tiger out of quarantine the same day after examined by the Tongan Vet. Tiger and I sent you a very big thank you from Tonga for everything that u had done for her. We are also safe from the cyclone. If you ever like to visit Tonga one day, please look me up. You are welcome to stay with us in our humble little house in Nukualofa. Many thanks again Nikkie for your efficient and quick assistance for us and to all your colleagues too. Kind regards, Kal & Tiger

JANUARY 2014

Tinker and Taylo the German Shepherds

Sydney to Dubai, United Arab Emir
Hi Nikkie Well, we’re finally settling down after a somewhat frantic few weeks! Tinker and Taylor arrived safely on the Saturday – I think they were somewhat jetlagged and totally bewildered as to where they were (see photo). Where is the green grass? Where are the trees and flowers? What is that brown stuff (sand)? What is that green stuff like grass (artificial grass)? Anyhow, after a few days, they perked up and I think they’ve finally decided that they’re quite happy being in the desert! It’s winter here so it’s a beautiful temperature – actually it gets quite chilly in the early mornings, but the days are just glorious. We took them to the beach last weekend for a paddle – Bob is practicing his kite flying skills!!! He hadn’t worked out how the ‘fishing line’ leads worked!!! We’ve all had to learn a lot since we’ve been here! We’d all just like to think you all very much for organising such a trouble free and stress free move for us. We were seriously worried about the whole exercise as both dogs had never spent a night away from home before until their move, and also being the age they are, we were also concerned about what could go wrong. Nothing did and we’re just so grateful to you all. Please could you pass on our thanks to everyone concerned. DKC were also wonderful and I’d have absolutely no hesitation recommending both JetPets and DKC. Thanks again to you all! Kind regards and lots of woofs Bob, Kim, Tinker and Taylor

JANUARY 2014

Munchkin the Rabbit

Melbourne to Sinapore, Singapore
Hi Nicole, Terribly sorry for the late email as I've been busy. I just wanted to send you a photo of munchkin in her new home. She's doing very well adapting to her new space and environment. Once again, I would like to thank jetpets for safely flying my little pet home. Have a good day! Lynnett

JANUARY 2014

Indi the Labrador

Townsville to Mexico City, Mexico
Hi Nikkie! I have finally been reunited with Indi and he has already fallen in love with Mexico and specially my mom!! We spent a great first night in my bed and he cuddled me just like he used to while I was sleeping!!! Thanks very much for everything! This aussie is already loving being mexican!! Thanks for everything again!