Customer Feedback

As leaders in the pet transport industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

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SEPTEMBER 2012

NELSON & PEN the DOG

to UK & IRELAND

Hi Renee

They made it!!!  Beautifully, as you predicted, not a bother.  Having an absolutely ball now in Ireland. Everything went so well, all the handlers were so lovely and caring, both in Aus, UK and Ireland.

Thank you so so much, the dogs were our biggest stress and it was unwarranted.  If only our air freight cargo had been organised by you also!!  Enough said.

Take good care of yourself and our thanks, appreciation and commendation of yours and JetPets service.  The best.

Cheers

Fiona, Andrew, Connor, Nelson and Penny 

SEPTEMBER 2012

BOOS the DOG

MELBOURNE to DUBBO, AUSTRALIA

Hi Adam,

I wanted to thank your team, especially Nicole, for going over and above the call of duty in assisting us.  We needed to transfer our beautiful new dog, Boots, from Melbourne to Dubbo in a hurry, due to a family emergency.  Nicole handled all of the details with ease and was able to put our minds at rest and get Boots home quickly and safely.  Thank you, Nicole, and JetPets!

Kind Regards,

Colleen

AUGUST 2012

BOOTS the DOG

MELBOURNE to DUBBO, AUSTRALIA

Hi Adam,

I wanted to thank your team, especially Nicole, for going over and above the call of duty in assisting us.  We needed to transfer our beautiful new dog, Boots, from Melbourne to Dubbo in a hurry, due to a family emergency.  Nicole handled all of the details with ease and was able to put our minds at rest and get Boots home quickly and safely.  Thank you, Nicole, and JetPets!

Kind Regards,

Colleen

JUNE 2012

the LABRADOODLE

MELBOUNE to PERTH, AUSTRALIA

Hi Adam,  I just wanted to write a quick email to say how much I have appreciated Penny and her assistance in arranging pick up and flights of two of my 8 week old Labradoodle pups to Perth and Brisbane.  It is the first time that I have sent any of my puppies interstate and she has been so reassuring.  

Penny has been friendly, and exceptionally efficient and I have now got great confidence in the whole procedure.  It's not often that you feel that someone is going the 'extra mile' and doing everything in their power to make a service first rate.  I will now recommend Jetpets to anyone wanting to send their pets by plane.

I have thanked her but I would be grateful if you could too.

Regards

Amanda

ps I'm not a relative!!!!!!!!!!!

JUNE 2012

HOOVER the DOG

SINGAPORE to MELBOURNE, AUSTRALIA

Thanks Maree...
 
We're here safely, Hoover cleared Customs this morning without any issues and came out in excellent shape, despite two aborted take offs and an extra 5 hours added to our journey leaving Singapore.  Matthew and I were very concerned about what might happen if we were off-loaded in Singapore, but thankfully, that didn't happen and subsequently, we've had our first day exploring new surroundings, a world of new smells and some new doggy pals, who belong to Matthew's brother... so we're all good and can't thank you and Jetpets enough for getting her here in one piece. 
 
Will certainly be recommending your service to anyone looking to transport their pets...
 
Please extend our thanks to all concerned.
 
Kindest regards,
Jayne